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Home > Cancellation Policy

Firstcry CANCELLATION policy

FIRSTCRY CANCELLATION POLICY

At FirstCry, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on FirstCry, namely:

  • 1. Order Level Cancellation
  • 2. Product Level Cancellation
  • 3. Shipment Level Cancellation
  • 4. Combo Cancellation
  • 5. Assembly Service Cancellation

Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.

1. ORDER LEVEL CANCELLATION
  • You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
  • In case, the order contains product(s) such as Guaranteed Savings Offer or Gift Certificate, order level cancellation will not be applicable.
2. PRODUCT LEVEL CANCELLATION
  • You can cancel the product online,before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).
  • For product(s) such as Guaranteed Savings Offer, Gift Certificate and Gift Wrap, cancellation will not be allowed.
  • With the cancellation of last product in the order, 'Gift Wrap' would automatically get cancelled.
  • As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
  • For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
3. SHIPMENT LEVEL CANCELLATION
  • You can cancel the shipment online, after the product(s) inside the order has been shipped. Applicable refund against the cancelled shipment will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
  • In case, user tries to cancel a product which has already been shipped, all the products which are part of same shipment / package will get cancelled.
  • Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
  • If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.
4. COMBO CANCELLATION
  • You can cancel the combo online, through 'Cancel' link provided against specific combo on order details page. Applicable refund against the cancelled combo will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • Cancellation at combo level will result in the cancellation of the entire combo.
  • Partial cancellation at product level (inside combo) is not applicable and will not be allowed.
  • For product(s) which are part of specific combo inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for rest of the product(s) which are part of that combo.
  • In case, single or multiple product(s) which are part of specific combo, get shipped through India Post delivery service, then cancellation at complete combo level would not be applicable.
  • There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / product(s) inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for product(s) which are part of a specific combo inside the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the product(s) which are part of that combo (applicable refund against the cancelled combo product(s) will be credited to your FirstCry Cash Wallet).
5. ASSEMBLY SERVICE CANCELLATION
  • You can cancel the assembly service online, through 'Cancel' link provided against specific assembly service on order details page. Applicable refund against the cancelled assembly service will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • Cancellation against assembly service will not be applicable if the status of the assembly service is already cancelled or closed.
  • If a user has initiated cancellation request for the product against which assembly service was purchased, assembly service too will be cancelled and cumulative amount of Product and Assembly Service will be credited to the user's Firstcry Wallet.
STEPS TO PROCESS CANCELLATION
ORDER PRODUCT SHIPMENT COMBO ASSEMBLY
a. Log into your FirstCry account and go to Order Details page under "My Account". a. Log into your FirstCry account and go to Order Details page under "My Account". a. Log into your FirstCry account and go to Order Details page under "My Account". a. Log into your FirstCry account and go to Order Details page under "My Account". a. Log into your FirstCry account and go to Order Details page under "My Account".
b. Identify the order you wish to cancel and click on corresponding "Cancel Order" link. b. Identify the product you wish to cancel and click on corresponding "Cancel" link. b. Identify the Shipment you wish to cancel and click on corresponding "Cancel" link. b. Identify the combo you wish to cancel and click on corresponding "Cancel" link. b. Click on corresponding "Cancel" link present against purchased assembly service.
c. Indicate the reason for cancellation and confirm the cancellation. c. Indicate the reason for cancellation and confirm the cancellation. c. Indicate the reason for cancellation and confirm the cancellation. c. Indicate the reason for cancellation and confirm the cancellation. c. Indicate the reason for cancellation and confirm the cancellation.
d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section.
e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address.
f. Applicable Refund will be initiated, once the cancellation request is successfully processed. f. Applicable Refund will be initiated, once the cancellation request is successfully processed. f. Applicable Refund will be initiated, once the cancellation request is successfully processed. f. Applicable Refund will be initiated, once the cancellation request is successfully processed. f. Applicable Refund will be initiated, once the cancellation request is successfully processed.
g. In case, 'Gift Wrap, was purchased in the order, same would automatically get cancelled with cancellation of complete order. g. In case any product in the order is shipped almost the same time the cancellation request is submitted, the cancellation request may not be fulfilled. g. In case the shipment moves out for delivery almost the same time the request is submitted, the cancellation request may not be fulfilled. For these orders, you will have to check our return policy. g. In case the assembly service is closed almost the same time the cancellation request is submitted, the cancellation request may not be fulfilled
Scenarios when Cancellation Option will be Disabled
ORDER PRODUCT SHIPMENT COMBO ASSEMBLY
1. The product(s) inside the order has been shipped 1. The product(s) has been shipped 1. The product(s) is shipped through India Post delivery service 1. Partial or complete combo has already been delivered to the user 1. The assembly service is already cancelled or is in closed state
2. The payment status is not confirmed 2. The payment status is not confirmed 2. The shipment is already out for delivery 2. The shipment through which combo is partially or completely shipped, is already out for delivery
3. Order contains product(s) such as Gift Certificate or Guaranteed Savings Offer 3. Product is Gift Certificate, Guaranteed Savings Offer or Gift Wrap 3. Shipment has already been cancelled 3. The shipment through which partial or complete combo is shipped, is being serviced by 'India Post' courier service
4. Order has already been cancelled 4. The product(s) has already been cancelled 4. Combo has already been cancelled
Refunds
Steps to get the cash refund back to your bank account:
Refund
Bosky
Very fast service and products are genuine..Definitely I am satisfied !
Jun 08 2017
Tulip
Amazing products. Reasonable prices. Gr8 customer service. Cheers !!!!!!
Jun 01 2017
Dipa
Great range of products right from new-born essentials ... Excellent product quality and delivery
May 31 2017
Mohsin
Great site for baby product, i m shopping here since 2012. The quality of product and services is never changed. Keep it up.
May 30 2017
Samuel
Reliable trust worthy site, worth shopping, simple and easy to operate, huge money savings. # prompt delivery # real discounts # value for money. Keep up First Cry
May 14 2017
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FirstCry.com - Asia's Largest Online Baby and Kids Store, is India's largest online shop for new mom and baby products, offering top of the line discounts on renowned national & International brands. Some of the most reputed brands available on FirstCry.com include Chicco, Graco, BSA, Johnson & Johnson, Medela, Pigeon, Fisher - Price, FunSkool, Lego, Disney & Barbie. FirstCry.com offers the widest range to chose from, boasting of over 2 Lakh Baby & Kids products. Customers can avail benefits of free Shipping as well as CoD(Cash on Delivery) on purchase from the website. © 2010-2018  www.FirstCry.com. All rights reserved. This website can be best viewed in resolution width of 1024 and above.

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