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  • F.A.Q.s
What is Firstcry?
Firstcry is Asia's largest online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) right from before the kid is born upto her/his early teens.

What is the benefit of buying from Firstcry?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of FirstCry located?
Currently our office is located in Pune while the orders are shipped from our warehouses located across India.

What products does Firstcry sell?
We sell products of all the leading brands for babies and kids across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.

What's the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 149 or more is required.

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?
We will ship your package within 24hrs of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Is it safe to use my Credit Card Online at Firstcry.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Firstcry from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

Do you'll deliver products outside India?
We do not ship products outside India but the site is accessible to all and we do take orders from around the world provided the shipping address is in India.

Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas, the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?
We provide Free Shipping on all Orders above or equal to Rs. 499/- or more. For Orders below Rs. 499, shipping charges of Rs. 50 will apply.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?
We have a 30 days return policy for Clothes & Footwear and a 7 days return policy for all other items except for Personal Products such as Diapers, Wipes and Creams.
For more details, please Click Here

What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.
Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
Cheque - You can also pay through cheque. In this case you need to deposit a cheque of the said amount within 48 hours of placing the order on the below account details
A/c Name - Digital Age Retail Pvt Ltd.
A/c Number - 911020025690135
Bank Name - Axis Bank Ltd. (Any Branch in India). For more details contact us at 1800 123 4545, International Users: +91-20-46608100 (From 10 AM to 7 PM India Time)
Payback - You can also pay for your order through the points in your pay back card. What you need to do is that while checking out on the payment page, select the option "Payback" for making payment and then enter your "Payback" card number in the allocated field.
You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case, you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than or equal to Rs. 499/- and up to Rs. 15,000/-.

Cash On Delivery Charges:

Order Value

COD Charges

Shipping Charges

Above or Equal to Rs. 499

Free

Free

Less than Rs. 499

Rs. 25

Rs. 50



  • Shop 'n' Earn Loyalty Cash F.A.Q.s
1. What is the Loyalty Cash Program?
The Loyalty Cash Program is a special Rewards point system on Firstcry.com. On purchasing from this site, you will earn Loyalty Cash, which can be redeemed against your future orders. All you have to do is create an account on FirstCry.com and shop for your favourite products and start earning Loyalty Cash.

2. How do I earn Loyalty Cash?
Go to Firstcry.com and search for your favourite products. You will see the Loyalty Cash available against the product. On purchasing the product, the loyalty cash for the product will be automatically added to your account within 48 hours of being successfully delivered to you.

3. How is my Loyalty Cash calculated?
Your earned Loyalty Cash varies basis the products bought by you on Firstcry.com. The Loyalty Cash against the product, if available for that product, is aimed at maximizing the value provided to you. If you have availed any offer which provides product(s) for free in your order, you will not earn Loyalty Cash for that product. If you decide to earn PAYBACK points for your order, you will not earn any Loyalty Cash for that order.

4. How do I redeem my Loyalty Cash?
You can redeem your Loyalty Cash against your entire amount, up to the amount of Loyalty Cash you have, once you have earned a minimum of Rs. 50 as Loyalty Cash through your purchases. You can redeem your Loyalty cash on Firstcry.com. Eg: If you have earned Rs. 75 as Loyalty Cash, you can use the entire Rs. 75 to order any product from Firstcry.com. You can redeem your loyalty cash even in orders in which you have availed of any other offer. The option to redeem your Loyalty Cash would be available to you when you are going to pay for your purchases as shown:
You cannot redeem your earned Loyalty Cash against any extra charges such as shipping charges and Cash on Delivery Charges. You can check out our Shipping Policy and Payment Policy for more details.

5. How do I track the Loyalty Cash I have earned?
You can track your earned Loyalty Cash by logging in and going to the My Account section on Firstcry.com. You can track the Loyalty Cash earned against each order that you have placed on either of the sites in the "Cash in My Account" section.



6. What happens if I return / cancel my order?
Earning Loyalty Cash - If you return/cancel your complete order, you will not be credited any Loyalty Cash against that order. In case any part of your order is replaced, you will receive the Loyalty Cash earned basis the new product delivered to you and if you return any part of your order, the Loyalty Cash against that product(s) will not be added to your account.
Redeeming your Loyalty Cash - If you return/cancel a product for which you have paid with Loyalty Cash, you will receive a gift certificate from us for the same amount as the value of Loyalty Cash redeemed. If the entire order is returned/cancelled, the loyalty cash will be added back to your account.

7. Will my Loyalty Cash expire if I don't use it?
Loyalty Cash earned by you will expire on the 31st of March every year. We urge you to use your earned Loyalty Cash before this date. For example, the Loyalty cash earned in the year 2012-13 will expire on 31st March 2013. Earned Loyalty cash will not be carried forward beyond March 31st under any circumstances.
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  • A HAPPY CUSTOMER SAYS
  • Response from First Cry, right from Ordering to Delivery, Quality of material is superb. I recommend. Best wishes

    Abhijit Dutta
    August 06 2011
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    In case of any further queries, please call us on 1800 123 4545, International Users: +91-20-46608100 (From 10 AM to 7 PM India Time)
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