What is Firstcry?
Firstcry is Asia’s largest online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) right from before the kid is born upto her/his early teens.

What is the benefit of using buying from Firstcry?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of FirstCry located?
Currently our office is located in Pune while the orders are shipped from our warehouses located across India.

What products does Firstcry sell?
We sell products of all the leading brands in baby and kids products across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and back to school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.

What’s the minimum order value required to place an order?
To place an order, a minimum order value of Rs 149 or more is required. The order can be placed on either Firstcry.com or Goodlife.com or can be a combination of orders from both sites.

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?
We will ship within 24hrs of receiving the order. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Is it safe to use my Credit Card Online at Firstcry.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issues in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Firstcry from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

Do you’ll deliver products outside India?
We do not ship products outside India but the site is accessible to all and we do take orders from around the world provided the shipping address is in India.

Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account details.

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?

We provide Free Shipping on all Orders of Rs. 350 and above. For Orders below Rs. 350, shipping charges of Rs.50 will apply.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?
We have a 30 days return policy for clothes, footwear and 7 days return policy for all other items.

30 Days – No Questions Asked Free Return Policy for Clothes and Footwear
In case the product doesn't fit properly or you have any issues with product quality or sizing, you can simply return the product to us within 30 days of receiving the product. Return is free and easy to do. We provide a pre-paid shipping polymailer bag for FREE returns. Just fill the return form sent along with your order, pack the clothes/footwear in the bag provided, seal it and drop the package at the nearest Blue Dart outlet (Click here to find the nearest Blue Dart outlet)

If a Blue Dart outlet isn’t present in your city, we request you to send the package through a courier service of your choice. Refund of return shipping charges (charges paid by the user for sending the products to us) will be limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher.

On Successful processing of returned Item(s), we will either replace the product or refund the entire amount. Please note that the product should be unused, unwashed with all original tags intact and should be sent back in original packaging with a copy of original invoice.

Easy Return Policy for All Other Products (7 Days)
In case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount. Firstcry.com does not allow returns on the following

• Used Merchandise
• Personal Products which includes Diapers, wipes, creams, breast pumps etc.
• Food Products

limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher. Please note that the product should be unused, unwashed with all original tags intact and should be sent back in original packaging with a copy of original invoice.

What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issues in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.
Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
Cheque - You can also pay through cheque. In this case you need to deposit a cheque of the said amount within 48 hours of placing the order on the below account details
A/c Name - Digital Age Retail Pvt Ltd.
A/c Number - 911020025690135
Bank Name - Axis Bank Ltd. (Any Branch in India). For more details contact us at 1800 123 4545 (From 8 in the morning to 12 in the night)
Payback - You can also pay for your order through the points in your pay back card. What you need to do is that while checking out on the payment page select the option “Payback” for making payment and then enter your “Payback” card number in the field allocated.
You can also pay through Cash On Delivery (C-o-D) – If you are not comfortable while making online payment use can use our COD payment option to place your order with us. In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 10000/-. Once the order is placed our customer care team will call and verify the details, and once the verification is complete we will dispatch your order.

Cash On Delivery Charges:

Order Value	COD Charges	Shipping Charges
Above or Equal to Rs.500	Free	Free
Total Order of Rs. 350 up to Rs.499	Rs.25	Free
Less than Rs.350	Rs.25	Rs.50

What is EMI payment option?
EMI stands for ‘Equated Monthly Installment’ and this option gives you the flexibility to convert your credit card purchases to monthly installments. With EMI you can pay for your order in monthly installments over a period (depending on the tenure and bank selected) instead of paying all at once. For Example you purchased a product worth 6000 on 3 months EMI then your monthly installment would be Rs. 2000 each spread across 3 months.

Which credit cards are accepted under EMI option and what tenure options are available?
EMI schemes are currently available for CITI Bank, ICICI & HDFC Bank credit cards with option to pay In 3 or 6 months EMI tenure plan. Upon successful completion of an order with EMI option, the EMI policy usage and terms and conditions of respective banks will be applicable. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank

What is the minimum order value to be able to pay via EMIs?
To avail EMI facility minimum order value of Rs 2000 would be required. Order can be placed on either Firstcry.com or Goodlife.com or can be a combination of orders from both the site.

What are the EMI processing charges?
For a limited period only the 3, 6 months EMI options are offered on “0” processing fees i.e. no processing charge when you opt to make payment through EMI.

What happens if I want to Cancel/Return the Order after paying through EMI?

• For orders Cancelled by you before we ship them from our warehouse to your location

We would either refund the money to your credit card’s bank and after that you can check with your bank to discontinue EMI Or
We will issue gift voucher to you for the cancelled order for the complete amount inclusive of EMI charges if any, which you can use on our site to shop again

• For orders Cancelled by you after being shipped from our warehouse to your location

Once the product is shipped from our warehouse to your location, all actions would be directed basis the return policy of our website.
Click here to check the Return Policy

The above said are all in guidance to the Terms of Use of Firstcry.com

1. What is the Loyalty Cash Program?
Ans. The Loyalty Cash Program is a special Rewards point system on our sites, Firstcry.com and Goodlife.com. On purchasing from these sites, you will earn Loyalty Cash, which can be redeemed against your future orders. All you have to do is create an account on either Firstcry.com or Goodlife.com and shop for your favourite products and start earning Loyalty Cash. You only have to register on any one of the sites and then you can earn and redeem your points on either of the sites.
2. How do I earn Loyalty Cash?
Ans. Go to Firstcry.com or Goodlife.com and search for your favourite products. You will see the Loyalty Cash available against the product. On purchasing the product, the loyalty cash for the product will be added to your account within 48 hours of being successfully delivered to you.
3. How is my Loyalty Cash calculated?
Ans. Your earned Loyalty Cash varies basis the products bought by you on both Firstcry.com and Goodlife.com. The Loyalty Cash against the product, if available for that product, is aimed at maximizing the value provided to you. If you have availed any offer which provides product(s) for free in your order, you will not earn Loyalty Cash for that product. If you decide to earn PAYBACK points for your order, you will not earn any Loyalty Cash for that order.
4. How do I redeem my Loyalty Cash?
Ans. You can redeem your Loyalty Cash against your entire amount, up to the amount of Loyalty Cash you have, once you have earned a minimum of Rs.300 as Loyalty Cash through your purchases. You can redeem your Loyalty cash on Firstcry.com or Goodlife.com irrespective of the site you earned it from. Eg: If you have earned Rs. 500 as Loyalty Cash on Firstcry.com, you can use the entire Rs. 500 against orders on Goodlife.com as well as for a combination of products from Firstcry.com and Goodlife.com The option to redeem your Loyalty Cash would be available to you when you are going to pay for your purchases as shown:
You cannot redeem your earned Loyalty Cash against any extra charges such as shipping charges and Cash on Delivery Charges. You can check out our Shipping Policy and Payment Policy for more details.
5. How do I track the Loyalty Cash I have earned?
Ans. You can track your earned Loyalty Cash by logging in and going to the My Account section on Firstcry.com or Goodlife.com. You can track the Loyalty Cash earned against each order that you have placed on either of the sites in the “Cash in My Account” section.



6. What happens if I return / cancel my order? Ans. Earning Loyalty Cash If you return/cancel your complete order, you will not be credited any Loyalty Cash against that order. In case any part of your order is replaced, you will receive the Loyalty Cash earned basis the new product delivered to you and if you return any part of your order, the Loyalty Cash against that product(s) will not be added to your account. Redeeming your Loyalty Cash If you return/cancel a product for which you have paid with Loyalty Cash, you will receive a gift certificate from us for the same amount as the value of Loyalty Cash redeemed. If the entire order is returned/cancelled, the loyalty cash will be added back to your account.

7. Will my Loyalty Cash expire if I don’t use it? Ans. Loyalty Cash earned by you will expire on the 31st of March every year. We urge you to use your earned Loyalty Cash before this date. For example, the Loyalty cash earned in the year 2012-13 will expire on 31st March 2013. Earned Loyalty cash will not be carried forward beyond March 31st under any circumstances.