Credit Cards & Debit Cards
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issues in India and we
accept Debit cards of all banks issued in India. International credit/debit card
transactions are also accepted through Paypal.
Firstcry.com is committed to provide you safe way of transacting online. All your
transactions online are protected & secured by SSL (secure socket layer) technology
from GoDaddy.com. It encrypts your credit card and relevant information during the
entire transaction process. This encryption makes your shopping experience safe
All Credit card and Debit card payments on Firstcry are processed through secure
and trusted payment gateways managed by leading Indian banks and payment gateway
service providers. Firstcry uses latest 256-bit encryption technology to protect
your card information while securely transmitting it for processing the payment.
Firstcry does not store Credit / Debit card numbers, CVV / Security Code, Pin for
3D Secure, Expiry date on any of its servers and only collects in a session while
making a transaction. The said information may however be stored by Risk Management
/ Fraud Management Systems of banks/payment gateways with authority to do so. Risk
Management / Fraud Management Systems are used for ensuring that payment card frauds
are kept to minimum and all necessary information regarding payment cards is secure
for you, us and the payment card industry.
EMI Payment Option
EMI stands for ‘Equated Monthly Installment’ and this option gives you the flexibility
to convert your credit card purchases to monthly installments. With EMI you can
pay for your order in monthly installments over a period (depending on the tenure
and bank selected) instead of paying all at once. For Example you purchased a product
worth 6000 on 3 months EMI then your monthly installment would be Rs. 2000 each
spread across 3 months.
Supported Credit Cards for EMI and Tenure Options for EMI Payments
EMI schemes are currently available for CITI Bank, ICICI & HDFC Bank credit cards with
option to pay In 3 or 6 months EMI tenure plan. Upon successful completion of an
order with EMI option, the EMI policy usage and terms and conditions of respective
banks will be applicable. Any communication related to an ongoing EMI scheme should
be addressed to the card issuing bank
Minimum Order Value to Qualify for EMI
To avail EMI facility minimum order value of Rs 2000 would be required. Order can
be placed on either Firstcry.com or Goodlife.com or can be a combination of orders
from both the site.
EMI Processing Charges
For a limited period only the 3, 6 months EMI options are offered on “0” processing
fees i.e. no processing charge when you opt to make payment through EMI.
You can also pay through Cash On Delivery (COD) :
You can also pay through
Cash On Delivery (COD). In this case you pay in Cash to the courier person while
accepting the goods. COD payments would be accepted for orders with total invoice
value up to Rs 10000/-.
Cash On Delivery Charges:
Placing a Cash-on-Delivery (COD) Order
Above or Equal to Rs.500
Total Order of Rs. 350 up to Rs. 499
Less than Rs.350
1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
2. Our Customer Care team will call you to verify the details.
3. Once verified and confirmed the order will be processed for shipment in the time
specified, from the date of confirmation.
4. You will be required to make a Cash payment (no cheque or DD will be accepted)
to our Courier Partner at the time of delivery.
5. For Cash on Delivery orders packages cannot be opened until complete payment
has been made to the Firstcry representative.
Pay using PAYBACK Points
- PAYBACK (formerly i-mint) is India's largest loyalty
program. Start redeeming your PAYBACK points while making a purchase on Firstcry.com.
Provide your 16-digit PAYBACK Card number on the payment page after selecting "Payback"
option. You will be redirected to PAYBACK Payment Gateway for your transaction.
You can either Earn or Redeem PAYBACK Points in a single order.
Refund of Payment
If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order.
For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.
If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order). Payments made through Cheque/DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.
Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice.