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Home > FirstCry Return Policy

Firstcry returns policy

Easy Returns Policy

At Firstcry, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on Firstcry:

Return Policy
Clothes & Footwear
30 Days from Delivery Date
Other Products except products mentioned below
7 Days from Delivery Date
  • Baby Diapers
  • Baby Wipes
  • Cloth Diapers/Nappies
  • Diaper Rash Cream
  • Bottles & Accessories
  • Breast Feeding
  • Formula and Supplements
  • Maternity Accessories
  • Grooming
  • Soaps, Shampoos & Body Wash
  • Baby Creams & Ointments
  • Lotions, Oils & Powders Oral Care
  • Health & Baby Care
  • Baby Pacifiers
  • Medicine & Thermometers
  • Cleaners & Detergents
  • Mosquito Repellents & Care
  • Teethers & Soothers
  • Inner Wear & Thermals
  • GiftCertificate
  • Maternity Lingerie
  • Maternity Personal Care
  • Make Up & Cosmetics
  • Wudplay
  • Ameda
  • Graco
  • Silverlit
No Returns Accepted

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Products purchased using the kiosks at the Firstcry.com Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

How does Returns work?

Go to Order History page and click on the order number for which you want to raise a return request.

Click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Our delivery team will collect the package from your doorstep.

Check if
Pickup is available in your location

You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

How does Self Return work?

For few select pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:


Go to Order Detail page under Order History and click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Send the packet through a local courier to our warehouse.

Enter the AWB number, Shipping company name and scanned receipt under Manage Returns section.

Warehouse address link will also be mentioned on Manage Returns page against your return request.

Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.


The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

  1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your FirstCry Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
  2. Once the refund amount is in your FirstCry Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
  3. In order to get the cash refund back to your bank account, please follow below steps:
  4. Refund

    Go to Cash Refund page under Cash in My Account

    Click on "Refund Amount Back To Me" button.

    Please follow the screens and submit the request.

  5. If the payment mode was Cash on Delivery or Cheque, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Firstcry will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
  6. Loyalty Cash used during payment will be credited back to your loyalty cash account.
  7. Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
  8. Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
  9. If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the FirstCry Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
  10. If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
  11. In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Firstcry holds the right to deduct the concerned amount from Firstcry Cash Refund and loyalty cash account depending on the mode of the payment of the product.
  12. For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
Ambika Tiwari
firstcry is the awesome site for babies and kids. I love to shop from this site. the products are reasonable and great. even the customer care support is great. they deliver the products on time. in one word I can say that this site is GREAT, love you firstcry.
Oct 13 2016
Poorna Soni
I always prefer firstcry for my kid. I always had very good experience with firstcry. I never had complaints about the products. one thing which I really like about firstcry is costumer care response they always help and understand queries. some of the firscry product are really unique and awesome. ...
Oct 10 2016
Ashwini Sule
I have been shopping on Firstcry since past 2 years, and have been very happy with my experience. The products are often of good quality and the delivery, almost always before time.
Oct 06 2016
Rekha Verma
I love firstcry.com . its awesome. I am a regular customer. I buy stuff for my four years old daughter. They have ample variety of good quality products. what i love most about this site is they have prompt response to every problem. I have never experienced such response from any other site. Firstc...
Oct 03 2016
Rasika Kulkarni
Firstcry is my one-stop-shop for baby needs. They have a varied range of products. I started ordering from Firstcry since the birth of my baby. My baby is three year old now. They have never once disappointed. Any discrepancy was promptly conveyed. Their customer care executives are a delight to tal...
Sep 28 2016
FirstCry.com - Asia's Largest Online Baby and Kids Store, is India's largest online shop for new mom and baby products, offering top of the line discounts on renowned national & International brands. Some of the most reputed brands available on FirstCry.com include Chicco, Graco, BSA, Johnson & Johnson, Medela, Pigeon, Fisher - Price, FunSkool, Lego, Disney & Barbie. FirstCry.com offers the widest range to chose from, boasting of over 2 Lakh Baby & Kids products. Customers can avail benefits of free Shipping as well as CoD(Cash on Delivery) on purchase from the website. © 2010-2016  www.FirstCry.com. All rights reserved. This website can be best viewed in resolution width of 1024 and above.

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