2 Lakh Baby & Kids Products 2000 Brands 2 Million Happy Customers Free Shipping above Rs. 499*Not available for certain products and locations Cash on Delivery* Not available for certain products and locations Easy Returns Easy EMI EMI available on ICICI, AXIS, HSBC, KOTAK, SBI & IndusInd Bank Cards with options to pay in 3,6,9 or 12 month plans.
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Home > FirstCry Return Policy

Firstcry returns policy

Easy Returns Policy

At Firstcry, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on Firstcry:

Products
Brands
Return Policy
Clothes & Footwear
-
30 Days from Delivery Date
Other Products except products mentioned below
-
7 Days from Delivery Date
  • Baby Diapers
  • Baby Wipes
  • Cloth Diapers/Nappies
  • Diaper Rash Cream
  • Bottles & Accessories
  • Breast Feeding
  • Formula and Supplements
  • Maternity Accessories
  • Grooming
  • Soaps, Shampoos & Body Wash
  • Baby Creams & Ointments
  • Lotions, Oils & Powders Oral Care
  • Health & Baby Care
  • Baby Pacifiers
  • Medicine & Thermometers
  • Cleaners & Detergents
  • Mosquito Repellents & Care
  • Teethers & Soothers
  • Inner Wear & Thermals
  • GiftCertificate
  • Maternity Lingerie
  • Maternity Personal Care
  • Make Up & Cosmetics
  • Wudplay
  • Ameda
  • Graco
  • Silverlit
No Returns Accepted

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

How does Returns work?
Returns

Go to Order History page and click on the order number for which you want to raise a return request.

Click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Our delivery team will collect the package from your doorstep.

Check if
Pickup is available in your location

You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

How does Self Return work?

For few select pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:

Self-Returns

Go to Order Detail page under Order History and click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Send the packet through a local courier to our warehouse.

Enter the AWB number, Shipping company name and scanned receipt under Manage Returns section.

Warehouse address link will also be mentioned on Manage Returns page against your return request.

Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.

If for any reason you are not able to raise an online request, please get in touch with us by sending us an email on customercare@firstcry.com or by calling us on 91-20-46608100 or +91-20-67297800 between 9 AM and 8 PM India Time.

Refunds

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

  1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your FirstCry Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
  2. Once the refund amount is in your FirstCry Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
  3. In order to get the cash refund back to your bank account, please follow below steps:
  4. Refund

    Go to Cash Refund page under Cash in My Account

    Click on "Refund Amount Back To Me" button.

    Please follow the screens and submit the request.

  5. If the payment mode was Cash on Delivery or Cheque, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Firstcry will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
  6. Loyalty Cash used during payment will be credited back to your loyalty cash account.
  7. Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
  8. Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
  9. If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the FirstCry Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
  10. If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
  11. In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Firstcry holds the right to deduct the concerned amount from Firstcry Cash Refund and loyalty cash account depending on the mode of the payment of the product.
  12. For payments made through any of the wallet gateways like Paytm, Mobiwik etc., the amount will be refunded to the original mode of payment.
Suvarna Hirway
Faster delivery and reliable service..
May 24 2016
Smita Patel
I am very glad with firstcry. The variety of products they have cannot be found in any online website for kids. Also the easy return policy is of real help in case I am in fix whether it is proper fit for my son. As I am working hence this is hassles-free for me.
May 22 2016
Vijitha Reddy
I have been using Firstcry since my baby was born and now he is going to complete his 2 years. Dont know how time flies and first cry never disappointed me in anyway. There delivery speed is commendable and no other website will not deliver with in 24 hours with out charging single rupee for deliver...
May 19 2016
Dhanil Nair
shopping from firstcry had always been fun and easy, I have had a great experience buying from firstcry yet again.i love the way they deliver the products right from packaging it with so much care to delivering it right on time at your doorstep. truly a great place to shop for all you needs at unbe...
May 18 2016
Enoch Singh
Best of Offered Products and fastest delivery ever for essentials. Love shopping here...not the least to mention empty cart page is very funny...
May 16 2016
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FirstCry.com - Asia's Largest Online Baby and Kids Store, is India's largest online shop for new mom and baby products, offering top of the line discounts on renowned national & International brands. Some of the most reputed brands available on FirstCry.com include Chicco, Graco, BSA, Johnson & Johnson, Medela, Pigeon, Fisher - Price, FunSkool, Lego, Disney & Barbie. FirstCry.com offers the widest range to chose from, boasting of over 2 Lakh Baby & Kids Products. Customers can avail benefits of free Shipping as well as CoD(Cash on Delivery) on purchase from the website. © 2010-2015 www.FirstCry.com. All rights reserved. This website can be best viewed in resolution width of 1024 and above.

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