We have a 30 days return policy for clothes and 7 days return policy for all other items.

Return Policy for Clothes (30 Days)

In case the product doesn't fit you properly, you can simply return the product to us within 30 days of receiving the product. We will replace the product or refund entire amount plus return shipping charges. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher.

Please note that the product should be unused and should be sent back along with a copy of the original invoice.

Return Policy for All Other Products (7 Days)

We have a 7 day return policy only on un-opened items. Please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer. In case of damage to the original packaging or the goods Firstcry.com reserves the right to determine a fair value of the product on return and the same shall be binding on both parties.

Return Process

Please send us a mail at customercare@firstcry.com or call us on 1800 123 4545 to obtain a Return Receipt Number before you ship the item back to us. No goods will be accepted without a Return Receipt Number.

For goods bought on discount, the refund will be through Coupon worth the amount paid for the product.

For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

For products which are incorrectly shipped, damaged in transit, with defects Please send us a mail at customercare@firstcry.com or call us on 1800 123 4545 to obtain a Return Receipt Number. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.