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  • Return Policy
No Fuss Easy Returns Policy

We have a 30 day return policy for Clothes & Footwear and a 7 day return policy for all other items except for products such as Diapers, Wipes, Creams & Breast Pumps for which no returns are accepted.

Product Return Policy
Clothes & Footwear 30 Days from Delivery Date
Other Product Except for Food and Personal Products 7 Days from Delivery Date
Food Products and other products such as Diapers, Wipes, Creams, breast pumps. No Returns Accepted
Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, please make sure that the product(s) are properly packaged when you are returning it.

Introducing
Just pick up the phone and make an EZ Return!
If by any chance there is an issue or you are dissatisfied with the product(s) you ordered, don't worry! Returns are free* and we will take care of it end-to-end. All you need to do is simply email us at customercare@firstcry.com or call us on 1800 123 4545 (India Users) or +91-20-46608100 (International Users) (between 10 AM to 7 PM India Time) telling us about the product(s) you would like to return and then sit back and relax. We will take care of the rest!
* for select products and pincodes only

How It Works ?

Call or write to us to request a return We will come to your doorstep Simply hand over the package to us We will refund cash to your FirstCry Account
In the rare case we can't pick up the item from your location you can ship it back to us on the address mentioned in your invoice through a courier service of your choice. We will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. To ensure that we can identify and track the product(s) returned by you, please do inform us of the name of the courier company and the courier tracking number/ AWB number/ Docket number. Please note that we will not be able to initiate the refund process, if we do not have the these details. These details can be sent to us via email us at customercare@firstcry.com or call us on 1800 123 4545 (India Users) or +91-20-46608100 (International Users) between 10 AM to 7 PM India Time.

Refunds
The refund process will be initiated once we have received the product(s) back in our warehouse and we have completed all quality checks to ensure that the product is unused, in original pakaging and in good condition, except for the issue described by you. We will refund the entire amount paid by you for the product(s) the money will be directly credited to your FirstCry Cash Refund Account . Please Note: Shipping charges and COD charges are not refundable. Typically the refund process is completed within 24 hrs from time of refund initiation. Once the refund amount is in your FirstCry Cash Refund Account , you can use the credit to order a replacement or buy something new or even have it credited back to your bank account as and when you like.

Guaranteed Savings Online Programs – Cancellation and Returns

I. Guaranteed Savings Offer Cancellation
Enrolled members can cancel the "Guaranteed Savings" offer any time they wish. In case of unused "Guaranteed Savings" offers DARP may choose to refund the complete amount or issue Gift Vouchers. In case the "Guaranteed Savings" offer has been used even once by the user then after adjusting the used amount, DARP may choose to refund the complete amount or issue Gift Vouchers.

II. Order cancellation purchased through "Guaranteed Savings" offer
Cancellation is only available in case of orders not been shipped from our warehouse to customer’s location. In case of complete order cancellation the complete amount spent against the order will be credited back to members "Guaranteed Savings" code. In case of part order cancellation, balance left after adjusting the amount for products shipped to member’s location will be credited back to members "Guaranteed Savings" code.

III. Order returned purchased through "Guaranteed Savings" offer
Return is available in case order has been shipped from our warehouse and has been delivered to the customer’s location. In case of complete order return the complete amount spent against the order will be credited back to members "Guaranteed Savings" code. In case of part order return, balance left after adjusting the amount for products shipped to member’s location will be credited back to members "Guaranteed Savings" code. Member can check the balance of there "Guaranteed Savings" code by logging in to the "My Account" section with their registered email ID. Note: All members must follow the return criteria and return process defined for returning the products. See Criteria and Process

Happy Shopping!

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  • A HAPPY CUSTOMER SAYS
  • Response from First Cry, right from Ordering to Delivery, Quality of material is superb. I recommend. Best wishes

    Abhijit Dutta
    August 06 2011
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