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Home > Shipping Policy

Shipping Policy

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The Service is currently available on select Pin codes & Products.You just need to enter your pin code on the product page to check Next Day Delivery applicability
Next Day Delivery - Frequently Asked Questions
  • What is "Next Day Delivery"?
    • For select products and pin codes FirstCry now offers "Next Day Delivery Service". Under this service orders placed before 6 PM will be delivered the next business day and orders placed after 6 PM will be delivered the day after.
  • How do I avail "Next Day Delivery" on a product?
    • Currently this service is available for select products and in select cities only. To check whether next day delivery is applicable in your area, just enter your pin code on the product page and look for next day delivery availability and delivery options. Just ensure you order within the time frame mentioned on the product page and the product will be delivered to you the next day.
  • Are there any charges involved?
    • This service is currently offered at no extra cost by FirstCry i.e. @ Rs 0/-
  • On Which Days "Next Day Delivery" is not applicable?
    • Delivery time is calculated basis business days i.e. days on which all logistics and supported services are operational. Therefore Next Day Delivery will be applicable on all days leaving Sundays and Regional/National Holidays.

      Following are the list of Regional/National Holidays which are considered as delivery holidays and are excluded from "Next Day Delivery" calculation.



  • How to track "Next Day Delivery" products after placing the order?
    • We will send you an email confirming your order which will also have products with Next day delivery products. You can also check the Next day delivery products by logging in to your "My Account" section and under "Order History" tab.
  • Are there any Terms & Conditions for Guaranteed Next Day delivery?
    • Next Day Delivery is subject to below Terms & Conditions.
      o Next Day Delivery is currently available for select set of products and pin codes only.
      o This service is currently offered at no extra cost by FirstCry i.e. Rs 0/-
      o User must have placed the order within the time frames defined on the page against the product.
      o Sundays and Regional/National Holidays are considered as delivery holidays under Next Day Delivery.
      o "Next Day Delivery" applies for attempted delivery by our courier representative by the promised date. FirstCry will not be responsible to provide "Next Day Delivery" again in case customer is not present at the delivery address to take delivery.
Other Shipping Terms
FirstCry ships its products to almost all parts of India. Orders placed will be shipped within 24 hrs. We ship on all days except Sunday and National Holidays.

Shipping Charges: A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 499 at all locations with an additional charge applicable at certain locations.

For orders equal to or above Rs. 499 (after the application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 499.

The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 50 for orders below Rs. 499). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.

These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

The shipping charges can be modified by Brainbees Solutions Pvt. Ltd. at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

International Locations: Currently we do not deliver to locations outside India

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

Fazil Basha
Good product and good service gives extrem happiness. thanks a lot to firstcry.com....luv u firstcry
Jan 20 2015
Nagula Niranjan Kumar
Thanks for prompt service and your service saves us lot of time and effort. once again Thanks
Nov 28 2014
Jatin Sangani
I really admire the service provided by the Firstcry customer support team. Excellent!! Quality of the products are excellent. Trustworthy site & truly very pleasant purchasing experience with the firstcry.com. I recommend to my all friends and relatives to purchase for their children from firstcry....
Oct 17 2014
Sindu Rajan
Thank you Firstcry for your excellent service & speedy delivery. I purchase most of the stuffs for my lil boy here. Im impressed with the variety and wide range of products, amazing offers and promptness of delivery.
Sep 01 2014
Maya George
Thanks a lot for your wonderful service. The quality of your products are very good.Eventhough I stay in a remote place my order reached safe and on time.Excellent FirstCry!
Jul 17 2014
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FirstCry.com - Asia's Largest Online Baby and Kids Store, is India's largest online shop for new mom and baby products, offering top of the line discounts on renowned national & International brands. Some of the most reputed brands available on FirstCry.com include Chicco, Graco, BSA, Johnson & Johnson, Medela, Pigeon, Fisher - Price, FunSkool, Lego, Disney & Barbie. FirstCry.com offers the widest range to chose from, boasting of over 70000+ products. Customers can avail benefits of free Shipping as well as CoD(Cash on Delivery) on purchase from the website. © 2010-2014 www.FirstCry.com. All rights reserved. This website can be best viewed in resolution width of 1024 and above.

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