This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.
The domain name www.firstcry.com including www.firstcry.com's Parenting services (hereinafter referred to as "Parenting") available through www.firstcry.com's mobile app ( hereinafter referred to as “Site” or “Website” or “Firstcry.com”) is registered in the name of BrainBees Solutions Limited a company incorporated under the Companies Act, 1956 (Hereinafter referred to as BB).
Digital Age Retail Private Limited, a company incorporated under Companies Act, 1956 holds a valid license, granted by BrainBees Solutions Limited, to use and operate the Website for its online retail business (Hereinafter referred to as DARP).
Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with DARP, these terms and conditions constitute your binding obligations, with BB and DARP.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. DARP allows User to surf the Website or making purchases without registering on the Website. The term "we", "us", "our" shall mean DARP or BB or firstCry.com or all.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
All products/services and information displayed on FirstCry.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. FirstCry.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of FirstCry.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. You may use this site only if your age is over 18 years.
FirstCry.com reserves the right to terminate your membership and refuse to provide you with access to the Site if FirstCry.com discovers that you are under the age of 18 years. In case of a business entity, you represent that you have the necessary authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. FirstCry.com makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. FirstCry.com will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.
Unless otherwise stated as additional terms and conditions which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of FirstCry.com you agree to be bound by the Terms and Conditions.
FirstCry.com reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the adding of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the site after such modifications would be deemed to constitute acceptance of the modified terms by the End User.
It is the user's responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. FirstCry.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If FirstCry.com has reason to believe that there is likely to be a breach of security or misuse of the FirstCry.com Site, we may require you to change your password or we may suspend your account without any liability to FirstCry.com.
You also agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by FirstCry website during the registration process (such information being the "Registration Data")
2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if FirstCry.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, FirstCry.com will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
3.Customers registered through international phone numbers can not avail Club benefits at the FirstCry.com Stores.
4.Customers registered through international phone numbers can get only an Online discount i.e at the website or app
5.Any changes in the offer and discount policy will be solely the company’s decision & the company has the right to modify/remove/put it on hold anytime as it deems fit.
While FirstCry.com shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. FirstCry.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FirstCry.com shall have the right, at its sole discretion, to refuse or cancel orders at any stage prior to delivery. In case, any kind of fraudulent activity is detected, FirstCry.com can recover its dues, if any, from User’s successive orders. In the event that an item is mis-priced, FirstCry.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and FirstCry.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that FirstCry.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to FirstCry.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
Prices of the products at the Firstcry store and on FirstCry.com (site and Apps) may differ
Applicability of GST
All discount coupons and/or cash back offers includes an applicable component of GST benefits being passed on to customers.
Following rules will govern whether or not GST will be applicable on the products purchased on discount by you:
1. Quantum of GST to be borne over and above the discounted price depends upon category to category and the prevailing discount on those products.
2. GST applicability:
Discount less than 19%
In case of product having discount of less than 19%, full applicable GST shall be borne by the Company.
Discount 19% and above
a) In case of product having GST of 5% or 12%, GST shall be paid by the Customer over and above the discounted price.
b) In case of product having GST 18% and above, 50% of the applicable GST shall be charged from the Customer over and above discounted price.
An illustration depicting the applicability of GST on the products purchased on discount is given below:
Discount below 19% | Discount 19% and above | |||||||
---|---|---|---|---|---|---|---|---|
GST Rates | 5% | 12% | 18% | 28% | 5% | 12% | 18% | 28% |
Discount | 18% | 18% | 18% | 18% | 20% | 20% | 20% | 20% |
MRP | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
Less:Discount | 18 | 18 | 18 | 18 | 20 | 20 | 20 | 20 |
Price After Discount |
82 | 82 | 82 | 82 | 80 | 80 | 80 | 80 |
GST | 0 | 0 | 0 | 0 | 4 | 9.6 | 7.2 | 11.2 |
Net Price collected from Customer |
82 | 82 | 82 | 82 | 84 | 89.6 | 87.2 | 91.2 |
Applicable GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules
Price after discount in no way should be treated as the revised MRP. Discount % shown on MRP is only for the purpose of calculation of Discount amount and GST is charged as per the explanation given above.
3.For the purpose of invoicing on the Website, Discounts shall include Coupons, Cashbacks, Cart offers, Promotional offers or any other offer which results into reduction in the regular MRP.
4.For any discounted product, the GST charged will be displayed in the Cart.
5.In case a Customer avails discount through Coupons, GST, if any, on a transaction will be applicable only upon confirmation of the Coupon and the GST amount will be visible directly on the checkout page.
6.The amount of taxes shown at the cart level is a mere estimate. The actual GST rate may vary depending upon the SGST prescribed by the respective state.
7.For the instant discount third party offers if the total order discount is at 19% and above post applying the third party offer discount, additional GST will not be paid by the customer.
GST Benefits
All Discount coupons and/or cash back offers includes an applicable component of GST benefits being passed on to customers.
Kerala Flood Cess
As per the Notification No. S.R.O. 436/2019 dated 29/06/2019 issued by the Government of Kerala, Kerala Flood Cess ("KFC") shall be applicable on sale of products to customers in Kerala w.e.f. 1st August, 2019 for a period of two years. KFC is imposed @ 1% on the value of sale of goods or services or both as recommended by the Government of Kerala.
In the case of returned or undelivered orders, whether in part or in full, the user will not be eligible to avail the offer that was used to purchase the original order. The refund provided will not include the benefits of the offer. If the returned product(s) were part of a free offer, such as "Buy 2 get 1 free" or "Buy 1 get 1 free," all products related to the offer must be returned as they were purchased as part of a group offer. The refund/replacement process will only be initiated once all the products from the offer have been returned.
Occasionally, we may include a free sample or gift with our orders that are eligible for the offer. Please note that these samples/gifts are not eligible for return, replacement, or refund under any circumstances.
1. Free Gifts are subject to meeting the offer criteria after applying any coupons and before GST.
2. All Offers related to Free Gifts are available until stocks last.
To offer special discounts to our users from time to time, we share coupon codes based discounts. To prevent any possible misuses we have put in place a few checks on the ways in which these coupon codes can be used.
To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes
1. Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order.
2. Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier.
3. Coupon Codes & Cart Offers will not be valid on Diapers, Combos, Women’s Hygiene, Formula and Supplements, Beverages and Juices, Bottles & Accessories and on the brands Duracell, Johnson's baby, Luxor, Nataraj, Nestle, Pidilite, Protinex, Milton, Pond's, Garnier, Neutrogena, OK Baby, Vaseline, Dove, Mothercare, Sunsilk, Pears, Lux, TRESemme, Tommy Hilfiger, Bella, Sofy, Stayfree, Fabindia, PediaSure, Sony, dreambaby, Campus, Aveeno, Tango, Dabur, West Coast, Motorola, Step2, Melissa & Doug, Crocs, Horlicks, Liril, Nintendo, Clinic Plus, Skiphop, YONEX, Simple, Beaba, DMR MiniWash, Skip Hop, Krysaliis, Foscam, Ergobaby, Cybex, Bioderma, Abena, Totum, Hamdard, Alex Daisy, Complan, Lilpicks Couture, Liz Jacob, Pilot, Jane, Little Looms, Masilo, Plum Toys, Fancy Fluff, Sophie la Girafe, Hoopa, Springfree, Slurrp Farm, Dettol, GETBEST, UBBI, Okbaby, THREPTIN, SHESHA NATURALS, Dermadew, Emotix, Bambo Nature, Dermavive, Skillmatics, TigerTech, Brainsmith, Doms, Vaux, Hawkins, Joie, Forever Kids, LC Waikiki, RYCA, Pureborn, Red Castle, Sleepyhead, U.S. Polo Assn., The Brushies, Stokke, Avidia Labs, KIRTI AGARWAL PRET N COUTURE, Osasbazaar, goDiscover, Wildcraft, JOCKEY, Monte Carlo, Karigari, Volwco, Nooie, Savlon, VWash Plus, StarAndDaisy, Boingg, Instax Fujifilm, Trakbond, ClassMonitor, Yamaha, Birkenstock, Fisher Price by Tiffany, Duroflex, Shnuggle, NumNum, Skypearll, Indulekha, Lever Ayush, Love Beauty & Planet, THINKER PLACE, ezpz, Aigner, Manyavar, Bella Vita Organic, Motherly, uni-ball, Pentonic, Garmin, Cello Wimplast, Nestasia, Kidsville, X&Y, Noise, Anthrilo, Minimalist, Fevicol MR, Fevicryl, Fevikwik, Fevistik, Rangeela, Lycka, LINC, AVRO FURNITURE, Neutriderm, SUNSTOP, Ariro, Eloish, SUPERHERO TOYSTORE, Blessbe, Furtados, Starplast, Tiason, Molo, mini rodini, BUGATTI, BOY LONDON, Soulslings, iDO, Kadence, eco rascals, ODI Jewels, Foreverkidz, Nac Jewelers, Kirti Agarwal, BYB Premium, Omie, Bapron Baby, Pixie Threads, The Right Cut, RAR Studio, PASHA INDIA, Toodles, Casa Ninos, Vidushi Astha, Fayon Kids, Candere by Kalyan Jewellers, Toddlekind, Cheeky Chompers, BIBS World, Snuz, OBORI, Ka Kids, Partykles, Bibbity Bobbity, Forest Essentials, MEKASHI, Swoon Baby, Minime Organics, The Tribe Kids, Butt Baby unless otherwise mentioned.
4. A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned.
5. A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the site without using coupons.
6. A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.
7. Coupon codes shared individually with a user will be applicable on purchase made by that particular user only.
8. The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation.
9. Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.
10. Cashback coupons are valid for next purchase as per the conditions mentioned with the Cashback offer.
11. The Cash Coupons added to an account can be changed/updated at any point of time by Brainbees Solutions Ltd. without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons.
12. Redemption of any Offers, Coupon code, cashback code, gift certificate shall be subject to applicability at the FirstCry.com stores. In order to ensure applicability of any offer at the Firstcry.com store, the Customer shall furnish the offer/code details with the store personnel before making the purchase at the store.
13. Offer valid only on the listed Sizes & Colours of the products featured on the page.
. The Cashback amount, the purchase conditions and the product range on which the Cashback offer is valid will be as specified along with the Cashback offer
. The Cashback amount will be received by the user as a coupon through a Cashback email. The Cashback coupon would be received by you up to 10 days after the delivery of the order. Eg: If your order has been delivered on 3rd September, you would be receiving the Cashback coupon on mail latest by 13th September.
. Cashback will not be earned on purchases from the categories Bottles & Accessories, Formula & Supplements or on purchasing any of the Guaranteed Savings Offer codes. They will only be earned on the products mentioned in the cashback promotions.
. Cashback will not be provided for any product(s) which have either not been delivered to you or which has been returned by you. In the event of any replacement provided to you, the replacement product value will not be added to the cashback calculations available to you to redeem on site.
. Redemption of the Cashback coupon will not be applicable on Baby Diapers, Formula & Supplements, Bottles & Accessories, World Food, Super Savers and Gift Packs categories as well as on the brands on Duracell, Johnson's baby, Luxor, Nataraj, Nestle, Pidilite, Protinex, Milton, Pond's, Garnier, Neutrogena, OK Baby, Vaseline, Dove, Mothercare, Sunsilk, Pears, Lux, TRESemme, Tommy Hilfiger, Bella, Sofy, Stayfree, Fabindia, PediaSure, Sony, dreambaby, Campus, Aveeno, Tango, Dabur, West Coast, Motorola, Step2, Melissa & Doug, Crocs, Horlicks, Liril, Nintendo, Clinic Plus, Skiphop, YONEX, Simple, Beaba, DMR MiniWash, Skip Hop, Krysaliis, Foscam, Ergobaby, Cybex, Bioderma, Abena, Totum, Hamdard, Alex Daisy, Complan, Lilpicks Couture, Liz Jacob, Pilot, Jane, Little Looms, Masilo, Plum Toys, Fancy Fluff, Sophie la Girafe, Hoopa, Springfree, Slurrp Farm, Dettol, GETBEST, UBBI, Okbaby, THREPTIN, SHESHA NATURALS, Dermadew, Emotix, Bambo Nature, Dermavive, Skillmatics, TigerTech, Brainsmith, Doms, Vaux, Hawkins, Joie, Forever Kids, LC Waikiki, RYCA, Pureborn, Red Castle, Sleepyhead, U.S. Polo Assn., The Brushies, Stokke, Avidia Labs, KIRTI AGARWAL PRET N COUTURE, Osasbazaar, goDiscover, Wildcraft, JOCKEY, Monte Carlo, Karigari, Volwco, Nooie, Savlon, VWash Plus, StarAndDaisy, Boingg, Instax Fujifilm, Trakbond, ClassMonitor, Yamaha, Birkenstock, Fisher Price by Tiffany, Duroflex, Shnuggle, NumNum, Skypearll, Indulekha, Lever Ayush, Love Beauty & Planet, THINKER PLACE, ezpz, Aigner, Manyavar, Bella Vita Organic, Motherly, uni-ball, Pentonic, Garmin, Cello Wimplast, Nestasia, Kidsville, X&Y, Noise, Anthrilo, Minimalist, Fevicol MR, Fevicryl, Fevikwik, Fevistik, Rangeela, Lycka, LINC, AVRO FURNITURE, Neutriderm, SUNSTOP, Ariro, Eloish, SUPERHERO TOYSTORE, Blessbe, Furtados, Starplast, Tiason, Molo, mini rodini, BUGATTI, BOY LONDON, Soulslings, iDO, Kadence, eco rascals, ODI Jewels, Foreverkidz, Nac Jewelers, Kirti Agarwal, BYB Premium, Omie, Bapron Baby, Pixie Threads, The Right Cut, RAR Studio, PASHA INDIA, Toodles, Casa Ninos, Vidushi Astha, Fayon Kids, Candere by Kalyan Jewellers, Toddlekind, Cheeky Chompers, BIBS World, Snuz, OBORI, Ka Kids, Partykles, Bibbity Bobbity, Forest Essentials, MEKASHI, Swoon Baby, Minime Organics, The Tribe Kids, Butt Baby unless otherwise mentioned.
. The maximum Cashback given out is Rs. 250 and is applicable on the MRP of the product, unless mentioned otherwise
. The Cashback coupon can be used till the date of validity as specified in the Cashback email
. The company reserves the right to change the terms and conditions of the Cashback offers without prior intimation
. The Cashback is not applicable on cancelled orders
1- Free Gift Offer from Forest Essentials is available on all Order of Forest Essentials.
2- No Minimum order value required
3- Offer Valid till Stocks Last
4- The Free gift will be added automatically to the cart
5- No need to apply any coupon to avail this offer
6- If another coupon is applied, the free gift will be removed from cart
. Gift certificate Delivered via email.
. The Gift Certificate can be used against your purchase on FirstCry.com.
. Customers must open a free account at FirstCry.com to redeem his or her gift certificate.
. Every gift certificate has a unique code. To redeem the gift certificate, enter this code in your shopping cart.
. Multiple Gift Certificates can not be be applied to a single order.
. Both a gift certificate and credit card may be used to pay for your order. If both are used, we will charge the gift card first and the remaining balance will be charged to your credit card.
. Unused gift certificates may not be redeemed for cash.
. Gift certificates are not replaceable if lost or stolen.
. Gift certificates value can be redeemed in multiple purchases.
. Gift certificates may only be redeemed for orders shipped in India.
. Gift certificates may only be redeemed through Recipient's Email Address
. Gift Certificate cannot be purchased through Cheque/Cash on Delivery/Club Cash
. Gift wrap option is available only on selected products. You can choose to gift wrap the selected products in your order by selecting "ADD GIFT WRAP@ Rs. 30" in "CheckOut Cart" tab at the time of checkout. The gift wrap will also include a personalized message.
. The external Gift Packaging will not include any pricing, discount or payment information. However, the original product tag with the MRP will be intact on the products inside the package.
. Discounts and Coupons are not applicable on the gift wrap charge.
. Please note that in case you return your order, the gift wrap charges will not be credited back.
Terms & Conditions
1. This marketing program (“Program”) is from AU Bank Debit & Credit Cards under an arrangement with Digital Age Retail Pvt Ltd., (“Merchant”) and is open to all residents of India holding a valid and current AU Bank Debit & Credit Cards (“Cardholder”)
2. Under this program:
AU Bank Debit & Credit Cards Instant Discount Offer*
- For Normal non-EMI Transactions
Applicable on | Discount Percentage | Minimum transaction | Maximum Instant Discount | Frequency | Offer Dates |
Only Select AU Bank Debit & Credit Cards | 10% Instant Discount* | Rs 2,000 | Upto Rs 500 | 1. Once per card per month. 2. Maximum 1 transaction on a card will be eligible, any further transaction using same card will not get the benefit of the offer. |
Feb 2024 – 3rd ,4th ,10th ,11th, 17th, 18th, 24th, 25th Mar 2024 - 2nd, 3rd, 9th, 10th, 16th, 17th, 23rd, 24th, 30th, 31st |
Offer Dates :
Feb 2024: 3rd ,4th ,10th ,11th, 17th, 18th, 24th, 25th ONLY
Mar 2024 2nd, 3rd, 9th, 10th, 16th, 17th, 23rd, 24th, 30th, 31st ONLY
The Offer is applicable only Once per Card per Month
Offer T&C
1. Program is applicable only to transactions done during the campaign period & will not be applicable on any other day.
2. Offer is not applicable on subscription purchases (example: Club Membership Program).
3. AU Bank Debit & Credit Cards Account is required to be active and non-delinquent. Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for this offer.
4. All the existing offers, gifts, Instant Discounts etc. offered on Firstcry.com can be used by the Cardholders apart from this exclusive offer as mentioned in the communication.
5. Offer is valid only on FirstCry Online platform and not valid at Retail Stores.
6. Under no circumstance will the offer/discount being offered under this Program be settled with cash in lieu by AU Bank Debit & Credit Cards or by Merchant.
7. Offer is applicable only on purchasing FirstCry catalogue.
8. Offer is not applicable on the purchase of Digital Products and Gift Certificate.
9. The Program is for the consumption of individual retail consumers only.
10. FirstCry & AU Bank Credit & Debit Cards reserve the right to modify or end the offer during the campaign period.
11. Any query regarding the offer will be entertained up to 60 days (about 2 months) from the offer fulfilment date. Post such date, the will not entertain any correspondence or communication regarding this offer from the cardholder.
Note: - FirstCry is a participating entity as per the commercial between AU Bank Debit & Credit Cards and Digital Age Retail Pvt Ltd.
OFFER TERMS AND CONDITIONS:
1. This Marketing Program (“Program”) is offered by SBI Card & Payment Services Ltd. (“SBICPSL”) under an
arrangement with Digital Age Retail Private Limited (“FirstCry”/Partner).
2. It is open to all legal residents of India holding a valid and current SBI/Tata Credit Card excluding SBI/Tata
Corporate Credit Card, Cashback Card and SBI Paytm Cobrand Card (“Cardholder”) and to whom a
communication is sent by SBICPSL and/or FirstCry. Offer is not valid on Rupay Credit Card transactions done
via UPI.
3. The Validity of the Program (“Term”) is from 15th Jan 2024 expiring on 28th Jan 2024 (both days including)
unless extended by SBICPSL and FirstCry by mutual consent in writing for a further period “additional term”.
4. Under this Program, cardholder can avail:
- a. 5% Instant Discount at Firstcry.com & FirstCry Mobile App.
- b. Minimum Transaction amount - Rs. 2500
- c. Maximum discount – Rs 500 per transaction
- d. Offer valid only on 1 transaction per card.
- e. Offer valid on Firstcry.com & Mobile App.
6. Delinquent and blocked SBI/Tata Cardholders will not qualify for this Offer.
OTHER OFFER TERMS AND CONDITIONS:
1. The above Offer is by way of a special offer for SBI/Tata Credit Cardholders only excluding SBI/Tata
Corporate Credit Cardholders and nothing contained herein shall prejudice or affect the terms and
conditions of the card member agreement between SBICPSL and their Cardholders. The terms of the above
Program shall be in addition to and not in derogation of the terms contained in the card member
agreement., Merchant EMI Terms and Conditions and Rewards Terms & Conditions.
2. Any query regarding the program will be entertained only till 28.01.2024. Post such date, SBICPSL & Partner
will not entertain any correspondence or communication in any manner whatsoever regarding this Program
from any persons.
3. As per Rewards Terms & Conditions, Reward points accrued on offer eligible transactions will be forfeited.
Reward points will be forfeited for all transactions done during offer period and considered for Offer
computation. At the time of forfeiture in case the Cardholder has inadequate Reward Point balance, then
an amount equivalent to Reward Points to be Forfeited will be debited from the Cardholder’s account.
Effective offers launched from 01 December 2023, reward points forfeiture will be done within 90 days of
Cashback posting date for Cashback offers. In case of Instant Discount offers, reward points forfeiture will
be done within 6 months of end of offer month. For example, an Instant discount offer ends on 15th
December 2023. In this case, end of offer month will be 31st December 2023. Hence, Reward Points
forfeiture will happen after 31st December 2023 and before/on 30th June 2024.
4. SBICPSL does not endorse any of the products or brands being offered under the Program and will not
accept any direct liability pertaining to the quality, merchantability, fitness, delivery or after sales service of
such products which shall be at the sole liability of the Partner.
5. All the existing offers, discounts etc. on select/all products or services that are being offered by partner can
be availed by the Cardholders as part of this offer as mentioned in this communication
6. Pictures of products shown in the communication sent to the customer either through mailers, push
notifications, social media channels, statements or advertised on the website/mobile app, are
representative only and may not bear a resemblance to the actual products. None of the parties shall under
any circumstances be responsible towards the same.
7. Products/services offered under this program are subject to availability from the respective participating
merchants/sellers of Partner and accordingly SBICPSL in no circumstances shall be liable for non-availability
of any of the products/services.
8. SBICPSL shall adhere, cater and ensure on best effort basis to perform the agreed terms and conditions of
the program.
9. SBICPSL will not be liable for any technical or any offer configuration related issue at Partner platform on
account of which cardholder is unable to avail the offer. All such concerns need to be taken up directly with
the Partner by cardholder for resolution
10. Under no circumstances will the offer/cashback being offered under this Program be settled with cash in
lieu by SBICPSL or by Partner.
11. Returned transactions, disputed transactions (closed in customer favour) or unauthorized/fraudulent
transactions will not be considered for the Offer.
12. SBICPSL will not entertain any correspondence regarding the validity or acceptability of any additional
benefits offered by Partner/Partner’s sellers on products/services made available by it and the same shall
be at the sole risk and consequences of Partner/Partner’s sellers and without reference to SBICPSL.
13. All government Levies like Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardholder as
applicable at the time the respective Offer was offered.
14. This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may
be promulgated anytime by any statutory authority.
15. SBICPSL reserves the right to disqualify the Cardholder(s) from the benefits of the Offer, if any fraudulent
activity is identified as being carried out for the purpose of availing the benefits under the said Offer or
otherwise by use of the Card subject to intimation to Partner of such disqualification.
16. Any person availing this Offer shall be deemed to have accepted these terms and conditions.
17. SBICPSL and Partner reserve the right, at any time, without prior notice and without assigning any reason
whatsoever, to add/alter/modify/change or vary all or some of these terms and conditions or to replace,
wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw
it altogether.
18. Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary and the
Offer is being made purely on a best effort basis.
19. Nothing herein amounts to a commitment by SBICPSL to conduct further, similar or other Offers.
20. Any disputes arising out of the Offer between SBICPSL and Cardholder shall be subject to arbitration by a
sole arbitrator to be appointed by SBICPSL for this purpose. The proceedings of the arbitration shall be
conducted as per the provisions of Arbitration and Conciliation Act, 1996 and amendment thereof. The Seat
& Venue of arbitration shall be at New Delhi, India and language of arbitration shall be English. The existence
of a dispute, if any, shall not constitute a claim against SBICPSL or Partner or any of its affiliates.
21. SBICPSL may engage, hire, use the services of agent(s) and/or any third party(ies) for the purpose of
providing marketing or sales related services or any other related services in relation to its products on its
behalf and the customer may be required to deal with such agents/third parties/service providers with
respect to such product/services.
22. These terms & conditions shall be governed and interpreted as per the laws of India and any dispute relating
to these terms & conditions shall be subjected to exclusive jurisdiction of the courts of Delhi.