HDFC Bank Cashback Offer - Frequently Asked Questions (FAQs)
1. What is the HDFC Bank Debit Card and Credit Cards Offer?
(a) Extra 10% Cashback on minimum purchase of Rs 1499.
(b) Maximum cashback Rs. 300 per card.
(c) Offer Period 13th Nov 2017 to 12th Dec 2017.
(d) Offer is applicable on Firstcry.com (online) and at all FirstCry stores.
(e) Cashback will be posted into the customer’s account within 75 Days from the end of offer date
2. How can I avail this offer?
Shop as usual with your HDFC Bank Debit Card or Credit Card to pay. As long as Rs.1,499 or more is charged to your HDFC Bank Debit Card or Credit Card while making a purchase on Firstcry.com/App, you will be entitled to avail the cashback offer.
3. What if I place multiple orders for Rs. 1499 each on the same day?
For instance, If you place 2 different orders for Rs. 1499 each on the same day using your HDFC Bank Debit Card or Credit Card, then you will be eligible for a total of Rs 150 X 2 = Rs. 300 cashback.
4. What is the max cashback I can get on a single order?
The maximum cashback you can get on an order is Rs. 300. If you place an order for Rs. 1499 or above you will be eligible for a cashback of Rs. 150 and If you place an order for Rs. 3000 or above you will be eligible for a cashback of Rs. 300.
5. Is there a max cashback per day?
No, there is no limit on the cashback you can avail per day. You are eligible for a total cashback of Rs. 300 even in a single day.
6. When will I get the cash back?
The applicable cashback under this Offer will be credited to the eligible customer’s Bank account linked with HDFC Bank Debit Card or Credit Card latest by February 24, 2018.
7. What is the minimum transaction size for the cashback for the duration of the event?
The minimum transaction amount to avail cash back is Rs. 1499 in a single transaction on FirstCry.com, net of refunds and cancellations. Your HDFC Bank Debit or Credit Card should be charged for a minimum amount of Rs. 1499.
8. What is the maximum cash back that I can avail?
The maximum cash back per card is Rs. 300 across Site and App during the Offer Period. Add-on cards linked to the same account will be considered as one card.
9. Is cash back under this Offer applicable on credit and debit cards?
Yes, the cashback is available on both, HDFC Bank Debit Card or Credit Card.
10 Can I avail cash back on credit card on EMI?
Yes, the cash back under this Offer is also applicable on EMI availed on HDFC Bank Credit Cards.
11. Can I avail cash back on card payment for cash on delivery orders? Are net Banking transactions also included in this Offer?
Yes, the cash back under this Offer is also applicable on card payment (only through HDFC Bank Debit Card or Credit Card) made for cash on delivery orders placed during the Offer Period i.e. customers who have chosen the option of cash-on-delivery while placing an order and chose to use HDFC Bank Debit Card or Credit Card for payment on delivery of the order. However, please note that the facility for payment through cards on delivery is subject to availability of the card accepting machine at the time of delivery and the same cannot be guaranteed. In order to not lose out on the benefits under the Offer, we highly recommend that you pay with your HDFC BANK Debit Card or Credit Card online at the time of placing the order.
Further, net Banking transactions are NOT included in this Offer.
12. My payment failed while placing the order; will I be eligible for the cash back under this Offer?
If your payment failed while placing an order, FirstCry.com gives you an option to revive your payment for such order. If you revise your payment within the offer duration, you will be eligible for the cashback. For more information on revise payment, Click Here.
HDFC Bank Terms & Conditions
1. HDFC Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the services offered by The partner. Any dispute or claim regarding the services/offers must be resolved by the Card Holder/s with The partner directly without any reference to HDFC Bank.
2. HDFC Bank shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any goods/ services / assured gifts / gift vouchers availed by the Card Holder/s under the said Offer offered by The partner
3. HDFC Bank shall not be held liable for any delay or loss that may be caused in delivery of the services.
4. This Offer is made available to the Customer/s selected at the discretion of HDFC Bank.
5. The offer cannot be combined with any other offer
6. If promo code is mentioned as part of the communication (please refer Offer details tab) then customer has to use the code to avail the offer; in case the code is not used Discount/ CashBack cannot be credited back to customer at a later date.
7. Any person availing this offer shall be deemed to have accepted these Terms and Conditions.
8. HDFC Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
9. This offer is valid for Indian residents and citizens only.
10. Delinquent and over-limit HDFC Bank Credit Card members will not qualify for this promotion.
11. HDFC Bank Cardholders are not bound in any way to participate in this offer. Any participation is voluntary and the offer is being made purely on a best effort basis.
12. Nothing herein amounts to a commitment by HDFC Bank to conduct further, similar or other offers.
13. Offer valid only on Retail Credit Cards. Offer not valid on Corporate, Commercial Credit cards. Delinquent cardholders will be disqualified from the said promotion. Virtual Debit Card and Netsafe card are not eligible for the offer
14. This offer is non-encashable, not extendable and non-negotiable.
15. If a card member has more than 1 (one) HDFC Bank Credit/Debit Card, spends on the cards cannot be clubbed by the card member in order to qualify for the said offer.
16. In case, the card member holds more than 1(one) Credit/Debit Card with HDFC Bank; the card member would need to call up the Customer Call Centre and confirm which card(s) the said offer may be availed for.
18. The above offer is by way of a special offer for select HDFC Bank Credit/Debit Cardholders only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the card member agreement.
19. All disputes, if any, arising out of or in connection with or as a result of above offers or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only, irrespective of whether courts / tribunals in other areas have concurrent or similar jurisdiction.
20. Any query regarding the program will be entertained till 60 days from offer fulfillment date. Post such date; the Bank will not entertain any correspondence or communication regarding this Program from the cardholder.
21. Any TAT committed with respect to posting of Reward Points/ CashBack for a promotional campaign is only indicative & may vary from the actual date of posting; the Bank shall not be liable for any such delay. However, the Bank shall review the customer’s query & if eligible, shall ensure fulfilment is completed at the earliest.
22. In case of delay in posting or non-posting of Reward Points/ CashBack if applicable for a promotional campaign beyond the committed TAT, customer is requested to contact the Bank; the Bank shall review the same & have the Reward points/ CashBack posted if the customer is eligible as per offer T&C
