FirstCry Club FAQs

A. Club membership can be purchased through FirstCry Website and App via available banners or via adding membership directly into the cart. There will be banners running across the site. On clicking these banners, you will be redirected to the Club detailed page where you can view the membership benefit list. You can choose either 3- or 12-Months plan and make an online payment to activate the Club membership.

A. When you add Club membership into your cart with other FirstCry products, you will be eligible to get Club discounts on that order. On adding Club membership into the cart, your cart will be automatically updated and Club benefits will be applied. You will be able to place the order by choosing any pre-paid payment mode.

A. Yes, you can purchase Club membership with other FirstCry products by adding membership into your cart. Option to buy the membership is available in your cart. You will be able to place the order by choosing any pre-paid payment mode.

A. When you add Club membership into your cart, 'Club Savings' field will be applied on your order and you will see the savings amount from the payment summary section.

A. At FirstCry owned stores, you can purchase Club membership via POS, available at the stores. You just need to share your mobile number to make the payment. Once you make the payment, your membership will be activated.

A. Yes, Club membership can be bought with the cash refund amount available.

A. No, you won't be able to use GC, Cashback or Club Cash to buy club membership.

A. Coupon discount will be applicable on buying Club membership for both 3 months and 12 months plan.

A. Please wait for max. 30 mins. Your order will be confirmed if FirstCry gets the payment amount from the Payment Gateway. If FirstCry doesn't get the amount, then your payment will be auto-reversed by the payment gateway and the amount will be refunded to you in 24-72 hours.

A. Please get in touch with our Call Center team by visiting contact us page. We will look into the issue to assist further.

A. Criteria to get discount on Club membership are frequent purchases, maintaining low product returns, making online payment for orders, participating actively in FirstCry parenting etc.

A. Criteria for getting free Club membership and free Club membership renewal are frequent purchases, maintaining low product returns, making an online payment for orders, participating actively in FirstCry parenting etc.

A. If you have cleared the criteria of min transactions & revenue required to be eligible for free Club membership, your membership will be automatically activated post the delivery of the order, you don't need to do anything to activate the same. Post the activation of membership, you will also be notified by email & other communication channels.

A. Firstcry Club is exclusive membership program wich offers hassel free shopping experience with maximum discount on products, minimum shipping and much more.

A. Firstcry Club is exclusive membership program wich offers hassel free shopping experience with maximum discount on products, minimum shipping and much more.

A. Firstcry Club is exclusive membership program wich offers hassel free shopping experience with maximum discount on products, minimum shipping and much more.

A. Yes, Club users will get the benefit of shipping cost savings. Minimum order value for non-club users to get free shipping is Rs. 699. For 3 Months club users, it is reduced to Rs. 499, which means that shipping is free for the order value between Rs. 499 and Rs. 699(direct savings of Rs. 50). Whereas, for 12 Months club users, shipping is completely free.
For details on shipping policy, please visit:
https://www.firstCry.com/shippingpolicy

A. FirstCry applies COD charges on some orders due to the additional cost/risk involved in delivering COD orders on some pincodes. These charges will be applicable for club orders as well. There won’t be any concession for club users on COD charges.

A. FirstCry charges additional convenience charges on some orders due to the higher cost of shipping specific products. These charges will be applicable for the eligible club orders as well, without any concession.

A. No such benefit is available at present. Delivery time for a club and non-club member remains the same across India.

A. No, the min. amount to place an order remains the same for both Club & non-Club users-i.e. Rs. 249

A. No, the return window for Club members will remain the same as non-Club members.

A. FirstCry Club is a combined loyalty prog. for FirstCry online users & FirstCry stores. Customers can avail benefits of Club membership both online and at stores (excluding Babyhug & Carters).

A.

A. There are 3-months and 12-months membership plans available to purchase for FirstCry Club. The benefits provided under these plans vary accordingly. There are some benefits exclusive to 12 Months club members only and are not available for 3 Months club members. There are also some benefits with which 12 Months Club members will get additional savings on their purchases made on Firstcry.com.

A. If a benefit is exclusive to stores or online, it can be used on that channel only.

A. With Exclusive discount pricing benefit, Club members will be eligible to get additional discount up to 5% on the products on which extra Club discount is available. This benefit is not applicable on apparels(fashion) products for Firstcry stores.

A. Premium offers & deals benefits include:

• Exclusive Club Cash on products (Club Users will receive additional Club Cash on eligible products)
• Additional coupon discounts (Some coupons will have additional discounts for club members). Additional discounts, if available, will be shown in the coupon T&C.
• Exclusive Club only coupons (Exclusive coupons will be available only for club users)
• Additional discount on bank offers (Additional discounts will be available on bank instant discount/cashback offers)

A. For Club users, some sale events will start a few hours early. They will also get additional coupon/product discounts during the sale events. *Please note that not all events will start early. FirstCry reserves the right to decide on which events to be launched early. Club users will also get the benefit of dedicated sale events- i.e. Sale events dedicated only for club users

A. You will come to know about Early Sale Events through Notifications, Emails, and banners running across the website/app.

A. Yes, Club members will get additional coupons discount on some coupons. But please note that the additional discounts may not be available on all coupons.

A. Club members will get an additional discount or cashback on some bank(payment) offers.

A. You will come to know about Additional Bank offers for Club Members through Notifications, Emails, and banners running across the website/app.

A. Club Members will get up to an additional 10% discount on Intellikit Subscription bought online or from stores. Please note that this discount is applicable on a subscription only and not on intellikit boxes bought separately.

A. Club Members will get Club Cash benefits based on their subscription plan. If you buy 3 months membership plan, you will get Club Cash as per the Club Cash allocation logic of FirstCry. If you buy 12 months membership plan, you will get 2 X of 3 Months plan Club Cash points. It means that 12 months Club users will receive additional Club Cash on their product purchases.

A. Club Members who have bought 12 Months subscription plan will get Assembly Service free of cost. This benefit is not for 3 Months Club members. Free service will only be available on FirstCry serviceable pincodes. Users can check the serviceability by entering the pincode on the product details page or cart.

A. For the Club users with 12 Months of membership, Return Gift coupon will be sent to the customer. The coupon can be used max 20 times and, on each usage, discounts of Rs. 100 will be applied on order. Customers can distribute these coupons as a return gift. Users can also check the coupon details by visiting the My Account section on FirstCry web/apps platforms. Please note that this benefit is not available for 3 Months Club users.

A. Return gift coupon can't be used by the club user to whom it was sent, as it's a return gift. It can only be used by the users to whom it is gifted. One user can use the return gift coupon only once.

A. Club customers will receive the Gift coupons only once during the Club membership period on the occasion of his/her child's birthday. In case of more than one child details added to the FirstCry account, the user will still get this benefit only once

A. FirstCry charges Rs. 50 as the shipping charges for the orders below Rs. 699 value. Club users will enjoy a lower shipping barrier on their orders, that is Rs. 499 for 3 months Club users and no minimum order barrier for 12 months Club users.
3 months Club users will be able to save Rs. 50 shipping cost for the orders between Rs. 499 & Rs. 699.
12 months Club users will be able to save Rs. 50 shipping cost for any order below Rs. 699.
Note: To place an order, a minimum order value of Rs. 249 or more is required, subjected to FirstCry’s T&C. (Excluding COD charges, Shipping charges, or value reduced after application of coupons or any other offer)

A. Club users will get a free subscription of the basic plan of FirstCry Playbees edutainment app for the Club membership duration. Know more about this app- https://playbees.firstcry.com
To activate the subscription, user has to login into Playbees app with the Firstcry account details. Free subscription would be auto-activated if the user is a Club user.

A. As a part of Club membership, 3 months Club user will get 3 store coupons, worth Rs. 100, 200 & 300, & 12 months club user will get 12 coupons, worth Rs. 100 to Rs. 1200.

A. 1st coupon of Rs. 100 will be available for the user to use within 24 hours of joining club membership. The next/subsequent coupon will only be activated post 30 days from the generation of previous coupons. If a user hasn't used the previous coupon, the next coupon will not be activated.

A. No, FirstCry will keep adding new benefits/features in the Club membership to provide more value to customers. FirstCry can also modify/remove current benefits as it seems fit. FirstCry reserves the right to decide on the availability of newly added/modified benefits to the existing Club users.

A. FirstCry reserves the right to remove any benefit (from the current list) for the new users who are buying the membership or for the existing users. For existing users, the benefit may/may not be removed as per the policy of FirstCry.

A. Additional product and coupon discount benefit for Club users will be applicable on selected products, but not limited to any specific category or sub-category. Products on which discount is applicable can vary from time to time, as per the policy of FirstCry.

A. A brand benefit is a type of exclusive reward/offers for Club users that one will receive in an ongoing membership period. Rewards/offers can be redeemed on the relevant merchant's app or website as per the given T&C.

A. A Premium Subscription benefit is a type of exclusive reward/offers for Club users that one will receive in an ongoing membership period. Rewards/offers can be redeemed to activate a subscription on the relevant merchant's app or website as per the given T&C.

A. To avail a Brand Benefit:
a. Tap Club Dashboard
b. Scroll Down to Brand Benefit Section.
c. Select a Brand Benefit, and tap to View coupon code.
d. Tap Copy button to copy coupon
e. Note: Check how to use the coupon and detailed terms and conditions before you use a coupon.
f. Open relevant merchant's website or app and use the coupon code wherever necessary

A. To avail a Premium Subscription Benefit:
a. Tap Club Dashboard
b. Scroll Down to Premium Subscription Section.
c. Select a brand, and tap to View coupon code.
d. Tap Copy button to copy coupon
e. Note: Check how to use the coupon and detailed terms and conditions before you use a coupon.
f. Open relevant merchant's website or app and use the coupon code wherever necessary

A. If you haven't received the brand offer benefit or activation of subscription after applying the code, kindly contact the 3 rd party merchant. For the 3 rd party Merchant's contact details:
a. Tap Club Dashboard
b. Scroll Down to Brand Benefit/Premium Subscription Section.
c. Select the relevant 3 rd party reward and tap to view Terms & Conditions
d. You will find the 3 rd party merchant's contact details under the Terms & Conditions section.

A. If you are not able to fetch coupon code, you may reach FirstCry Customer Care.

A. Brand benefit with Only for 12-month tag are the benefits exclusive for users who are a 12- month plan Club member i.e., benefits with this tag cannot be availed by a 3-month plan Club user.

A. Premium Subscription benefit with Only for 12-month tag are the benefits exclusive for users who are a 12-month plan Club member I.e., benefit with this tag cannot be availed by a 3-month plan Club user.

A. To view offer details and T&C of a brand benefit:
i. Visit Brand Benefit Section.
ii. Tap on the Brand for which you wish to view details
iii. Once you tap, you can view the offer details and T&C in the pop-up visible.

A. To view offer details and T&C of a Premium Subscription:
i. Visit Premium Subscription Section.
ii. Tap on the Subscription for which you wish to view details.
iii. Once you tap, you can view the offer details and T&C in the pop-up visible.

A. Users with an ongoing Club membership plan can avail different benefits from the partner businesses. Benefits can be in terms of certain cashbacks, product discounts, or subscription plan activation which may vary from partner to partner. For benefit details click

A. No, you won’t be able to cancel/return Club Membership once it's activated.

A. As you won’t be able to cancel/return the Club membership, there will not be any refund scenario

A. There is no change in the refund calculation process for cancellation/returns. It remains the same for Club & non-Club members. Refunds will be credited to the Club & non-Club members account based on the price of the product at the time of order.

A. If a product is returned by the Club member, then the Club Cash credited against that product in the user's account will be debited from their respective account.

A. FirstCry reserves the right to cancel the Club membership on the identification of fraudulent activities or the misuse of benefits provided as a part of the membership.

A. User will get information on their membership expiration date on the FirstCry Club Membership page. If the user's Club membership is expired, then the user will not be able use their Club membership benefits. Once the membership has expired, users may purchase a new membership plan of 3 or 12 months.

A. The user will still get the Club benefits as his membership was active when the order was placed

A. Yes, you will get a prior notice for the expiry of Club Membership through banners, Emails, and Notifications.

A. You can renew your Club membership program from the FirstCry Club Membership page (Club Dashboard) by using Renew option. Club Membership program is not auto-renewable.
Club Membership page is available under the My Account section.

A. Yes, you will be allowed to upgrade your membership plan from 3 months to 12 months. Upgrade option will not be available immediately, but only after some days from the date of purchase. In case you have purchased our 3 months Club membership plan, please visit your FirstCry Membership Page (Club dashboard) and click on the "Upgrade" button and follow the screens to upgrade.

A. Club membership is non-transferable. Only the account owner can use the benefits.

A. If your Club membership expires, then Club Cash earned still remains in your account and can be used for further purchase.

A. You will save more if you spend more. You will get some benefits on every order you place on FirstCry along with other benefits, as explained in the benefits section

A. For now, Club program MRP is fixed at Rs. 299 & Rs. 999, for 3 months and 12 months respectively, but it may vary in the future. If there is any price change, it will be updated on the Club membership page.

A. As of now, the option of gifting club membership is not available.