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Home > FirstCry Club Program > FAQs

FirstCry Club FAQs

Club Help Topic

Help Topic About Club Program

Q. What is FirstCry Club Program?

A. FirstCry Club is an exclusive loyalty program of FirstCry which offers various benefits to customers on online platforms and at FirstCry owned stores. These benefits will help users to directly save money on their shopping with FirstCry. It also offers other exciting benefits like a free subscription of the FirstCry Playbees edutainment app, Birthday gift coupons, and more.

Q. How many membership plans are available for the Club Program?

A. There are 3 months and 12 months Membership plans available for Club Program

Q. What is the Membership Plan Length/Duration in terms of days?

A. The duration/length of the current FirstCry Club membership plans offered are:
For 3 months plan - 90 days
For 12 months plan - 365 days

Q. What is the price of joining Club membership?

A. FirstCry Club membership is available at an MRP of Rs. 299 for 3 Months membership and at Rs. 999 for 12 Months membership. However, FirstCry users can earn discounts on the Club membership.

Q. Where will I be able to view all the details of Club membership?

A. You will be able to view all the details of Club membership on Club Details Page

Q. How many times can I buy Club membership?

A. You can buy Club membership as many times as you want, without any restrictions. But please note that at a time only one membership will remain active and the next membership will start post the expiry of the current membership only.

Help Topic How to join club

Q. How can I purchase Club membership online?

A. Club membership can be purchased through FirstCry Website and App via available banners or via adding membership directly into the cart. There will be banners running across the site. On clicking these banners, you will be redirected to the Club detailed page where you can view the membership benefit list. You can choose either 3- or 12-Months plan and make an online payment to activate the Club membership.

Q. What will happen when I add Club membership into my cart?

A. When you add Club membership into your cart with other FirstCry products, you will be eligible to get Club discounts on that order. On adding Club membership into the cart, your cart will be automatically updated and Club benefits will be applied. You will be able to place the order by choosing any pre-paid payment mode.

Q. Can I purchase Club membership with other products?

A. Yes, you can purchase Club membership with other FirstCry products by adding membership into your cart. Option to buy the membership is available in your cart. You will be able to place the order by choosing any pre-paid payment mode.

Q. How will I know if my cart has Club discount benefits applied?

A. When you add Club membership into your cart, ‘Club Savings’ field will be applied on your order and you will see the savings amount from the payment summary section.

Q. How can I purchase Club membership at FirstCry stores?

A. At FirstCry owned stores, you can purchase Club membership via POS, available at the stores. You just need to share your mobile number to make the payment. Once you make the payment, your membership will be activated.

Q. Will I be able to use Cash Refund available (in my account) to buy the Club membership?

A. Yes, Club membership can be bought with the cash refund amount available.

Q. Will I be able to use GC, Cashback code, or LC to buy Club membership?

A. No, you won’t be able to use GC(Gift Certificate), Cashback code or LC to buy Club membership.

Q. Is coupon discount applicable on Club membership?

A. Coupon discount will not be applicable on buying Club membership of 3 or 12 Months.

Q. I tried to place an order to buy Club membership, my money got deducted but my order is still showing in pending/cancelled status, what should I do?

A. Please wait for max. 30 mins. Your order will be confirmed if FirstCry gets the payment amount from the Payment Gateway. If FirstCry doesn’t get the amount, then your payment will be auto-reversed by the payment gateway and the amount will be refunded to you in 24-72 hours.

Q. I placed two orders to buy FirstCry Club membership accidentally, what should I do?

A. Please get in touch with our Call Center team by visiting contact us page. We will look into the issue to assist further.

Q. How can I get a discount on FirstCry Club membership? What are the criteria to earn a discount on Club membership buying?

A. Criteria to get discount on Club membership are frequent purchases, maintaining low product returns, making online payment for orders, participating actively in FirstCry parenting etc.

Q. What are the criteria for getting free Club membership and free Club membership renewal?

A. Criteria for getting free Club membership and free Club membership renewal are frequent purchases, maintaining low product returns, making an online payment for orders, participating actively in FirstCry parenting etc.

Q. How will I come to know if I get a free FirstCry Club membership? When will my free membership be activated?

A. If you have cleared the criteria of min transactions & revenue required to be eligible for free Club membership, your membership will be automatically activated post the delivery of the order, you don’t need to do anything to activate the same. Post the activation of membership, you will also be notified by email & other communication channels.

Help Topic Club B2B Users

Q. What is Club B2B Users

A. Firstcry Club is exclusive membership program wich offers hassel free shopping experience with maximum discount on products, minimum shipping and much more.

Q. How I become a member of Club B2B Users?

A. Firstcry Club is exclusive membership program wich offers hassel free shopping experience with maximum discount on products, minimum shipping and much more.

Q. How many Membership Plans are available for Club B2B Users?

A. Firstcry Club is exclusive membership program wich offers hassel free shopping experience with maximum discount on products, minimum shipping and much more.

Help Topic Shipping Policy for Club Program

Q. Is there a benefit for club users on shipping cost?

A. Yes, Club users will get the benefit of shipping cost savings. Minimum order value for non-club users to get free shipping is Rs. 699. For 3 Months club users, it is reduced to Rs. 499, which means that shipping is free for the order value between Rs. 499 and Rs. 699(direct savings of Rs. 50). Whereas, for 12 Months club users, shipping is completely free.
For details on shipping policy, please visit:
https://www.firstCry.com/shippingpolicy

Q. Will the additional COD charges be applicable for club users?

A. FirstCry applies COD charges on some orders due to the additional cost/risk involved in delivering COD orders on some pincodes. These charges will be applicable for club orders as well. There won’t be any concession for club users on COD charges.

Q. Will the convenience charges be applicable for club users?

A. FirstCry charges additional convenience charges on some orders due to the higher cost of shipping specific products. These charges will be applicable for the eligible club orders as well, without any concession.

Q. Will I be eligible for quicker order delivery being a Club member?

A. No such benefit is available at present. Delivery time for a club and non-club member remains the same across India.

Q. Is there any change in the minimum order value amount for Club Members?

A. No, the min. amount to place an order remains the same for both Club & non-Club users-i.e. Rs. 249

Q. Will the return window for Club members will change?

A. No, the return window for Club members will remain the same as non-Club members.

Help Topic Benefits of Club Program

Q. Can I use Club membership benefits at FirsCry stores?

A. FirstCry Club is a combined loyalty prog. for FirstCry online users & FirstCry stores. Customers can avail benefits of Club membership both online and at stores (excluding Babyhug & Carters).

Q. What benefits are available with FirstCry Club membership? Are all the benefits the same for online & stores?

A. There are some combined benefits, some online specific or store specific benefits. Please refer benefits table mentioned below for all details

Online Benefits Duration
Title Description 3 Months 12 Months
Exclusive Discount Pricing Get upto 5% additional discounts on products Yes Yes
Premium Offers & Deals Extra discount on coupons & Exclusive payment offers Yes Yes
Special Sale Events & Access Exclusive sales events & Early sale access for club Users Yes Yes
Loyalty Cash Benefits Earn 2x(double) or 3x(triple) loyalty points as per the membership duration 2x 3x
Discount on Intellikit Subscriptions Extra 10% discount on Intellikit subscriptions Yes Yes
Shipping Cost Savings For Non-club users, minimum order value to get free shipping is Rs 699. For 3 Months club users, its Rs. 499 and for 12 Months club users, shipping is completely free. Free shipping above Rs. 499 Free shipping on any order value
Free FirstCry Playbees App Subscription Free subscription of Basic plan of Edutainment app- FirstCry Playbees for the duration of club membership Yes Yes
Free Assembly Service Free assembly service for club users(Applicable on select product & pincodes) No Yes
Return Gift Coupons Firstcry will make your child's birthday special. Get return gifts worth of total Rs. 2000 (A Birthday coupon with 20 times usage & Rs. 100 discounts will be applicable on each usage) No Yes
Store Benefits 3 Months 12 Months
Exclusive Discount Pricing Get upto 5% additional discounts on products(on non-apparels only) Yes Yes
Premium Offers Extra discount on coupons for club users Yes Yes
Special Sale Events & Access Exclusive sales events & Early sale access for club Users Yes Yes
Loyalty Cash Benefits Earn 2x(double) or 3x(triple) loyalty points as per the membership duration 2x 3x
Exclusive Store Coupons Get 3 coupons worth Rs. 6,00 & 12 coupons worth Rs. 7,800 for 3- & 12-months club membership respectively 3 Coupons 12 Coupons
Discount on Intellikit Subscriptions Extra 10% discount on Intellikit subscriptions Yes Yes
Free FirstCry Playbees App Subscription Free subscription of Firstcry Edutainment app- FirstCry Playbees for the duration of club membership Yes Yes
Return Gift Coupons Firstcry will make your child's birthday special. Get return gifts worth of total Rs. 2000 (A Birthday coupon with 20 times usage, Rs. 100 discounts will be applicable on each usage) No Yes

Q. How many types of Club membership plans are available? Are the benefits same for all the plans?

A. There are 3-months and 12-months membership plans available to purchase for FirstCry Club. The benefits provided under these plans vary accordingly. There are some benefits exclusive to 12 Months club members only and are not available for 3 Months club members. There are also some benefits with which 12 Months Club members will get additional savings on their purchases made on Firstcry.com.

Q. If a benefit is exclusive to stores, can I use it online and vice-versa?

A. If a benefit is exclusive to stores or online, it can be used on that channel only.

Q. What is the "Exclusive Discount Pricing" benefit of Club program?

A. With Exclusive discount pricing benefit, Club members will be eligible to get additional discount up to 5% on the products on which extra Club discount is available. This benefit is not applicable on apparels(fashion) products for Firstcry stores.

Q. What is the "Premium Offers & Deals" benefit of Club program?

A. Premium offers & deals benefits include:

  • Additional coupon discounts (Some coupons will have additional discounts for club members). Additional discounts, if available, will be shown in the coupon T&C.
  • Exclusive Club only coupons (Exclusive coupons will be available only for club users)
  • Additional discount on bank offers (Additional discounts will be available on bank instant discount/cashback offers)

Q. What is the "Special Sale Events & Access" benefit?

A. For Club users, some sale events will start a few hours early. They will also get additional coupon/product discounts during the sale events. *Please note that not all events will start early. FirstCry reserves the right to decide on which events to be launched early. Club users will also get the benefit of dedicated sale events- i.e. Sale events dedicated only for club users

Q. How will I come to know about Early Sale Events?

A. You will come to know about Early Sale Events through Notifications, Emails, and banners running across the website/app.

Q. Will Club members get an additional coupon discount?

A. Yes, Club members will get additional coupons discount on some coupons. But please note that the additional discounts may not be available on all coupons.

Q. What is the "Additional discount on bank offers" benefit?

A. Club members will get an additional discount or cashback on some bank(payment) offers.

Q. How will I come to know about Additional Bank offers for Club Members?

A. You will come to know about Additional Bank offers for Club Members through Notifications, Emails, and banners running across the website/app.

Q. What is the "Discount on Intellikit Subscription" benefit for Club Members?

A. Club Members will get up to an additional 10% discount on Intellikit Subscription bought online or from stores. Please note that this discount is applicable on a subscription only and not on intellikit boxes bought separately.

Q. What is the "Loyalty Cash" benefit for a Club Member?

A. Club Members will get Loyalty Cash benefits based on their subscription plan. If you buy 3 months membership plan, you will get 2x (double) LC points benefit and if you buy 12 months membership plan, you will get 3x (triple) LC points. It means that Club users will get either 2x or 3x LC compared to what they are supposed to get as per the LC allocation logic of FirstCry

Q. What is the "Free Assembly Service" benefit for Club members?

A. Club Members who have bought 12 Months subscription plan will get Assembly Service free of cost. This benefit is not for 3 Months Club members. Free service will only be available on FirstCry serviceable pincodes. Users can check the serviceability by entering the pincode on the product details page or cart.

Q. What is the "Return Gift coupon" benefit?

A. For the Club users with 12 Months of membership, Return Gift coupon will be sent to the customer. The coupon can be used max 20 times and, on each usage, discounts of Rs. 100 will be applied on order. Customers can distribute these coupons as a return gift. Users can also check the coupon details by visiting the My Account section on FirstCry web/apps platforms. Please note that this benefit is not available for 3 Months Club users.

Q. What are the conditions to use/redeem a return gift coupon?

A. Return gift coupon can't be used by the club user to whom it was sent, as it's a return gift. It can only be used by the users to whom it is gifted. One user can use the return gift coupon only once.

Q. I have two children's details added to FirstCry account, will I get the two sets of birthday gift coupons?

A. Club customers will receive the Gift coupons only once during the Club membership period on the occasion of his/her child's birthday. In case of more than one child details added to the FirstCry account, the user will still get this benefit only once

Q. What is the "Shipping Cost Savings" benefit for Club users?

A. Club users will enjoy a lower shipping barrier on their orders, that is Rs. 499 for 3 months club users and no minimum order barrier for 12 months club users. FirstCry charges Rs. 50 as the shipping charges for the orders below Rs. 699 value.
3 months club users will be able to save Rs. 50 shipping cost for the orders between Rs. 499 & Rs. 699.
12 months club users will be able to save Rs. 50 shipping cost for any order below Rs. 699.

Q. What is the "Free FirstCry Playbees App Subscription" benefit?

A. Club users will get a free subscription of the basic plan of FirstCry Playbees edutainment app for the Club membership duration. Know more about this app- https://playbees.firstcry.com
To activate the subscription, user has to login into Playbees app with the Firstcry account details. Free subscription would be auto-activated if the user is a Club user.

Q. What is the "Exclusive store coupons" benefit?

A. As a part of Club membership, 3 months Club user will get 3 store coupons, worth Rs. 100, 200 & 300, & 12 months club user will get 12 coupons, worth Rs. 100 to Rs. 1200.

Q. When will I get my store coupons?

A. 1st coupon of Rs. 100 will be available for the user to use within 24 hours of joining club membership. The next/subsequent coupon will only be activated post 30 days from the generation of previous coupons. If a user hasn’t used the previous coupon, the next coupon will not be activated.

Q. Are the Club benefits available at present are fixed for the lifetime?

A. No, FirstCry will keep adding new benefits/features in the Club membership to provide more value to customers. FirstCry can also modify/remove current benefits as it seems fit. FirstCry reserves the right to decide on the availability of newly added/modified benefits to the existing Club users.

Q. What if FirstCry removes any benefit from the current list?

A. FirstCry reserves the right to remove any benefit (from the current list) for the new users who are buying the membership or for the existing users. For existing users, the benefit may/may not be removed as per the policy of FirstCry.

Q. Is the additional discount on products/coupons available for all the categories/products?

A. Additional product and coupon discount benefit for Club users will be applicable on selected products, but not limited to any specific category or sub-category. Products on which discount is applicable can vary from time to time, as per the policy of FirstCry.

Help Topic Return/Cancellation and Refund Policy for Club Membership

Q. Can I cancel/return my Club Membership?

A. No, you won’t be able to cancel/return Club Membership once it's activated.

Q. Will I get a refund if I cancel/return my Club Membership?

A. As you won’t be able to cancel/return the Club membership, there will not be any refund scenario

Q. How the refund calculation will be done for Club Members on cancelling/returning the product ordered?

A. There is no change in the refund calculation process for cancellation/returns. It remains the same for Club & non-Club members. Refunds will be credited to the Club & non-Club members account based on the price of the product at the time of order.

Q. What will happen to LC points associated with a product that is being returned?

A. If a product is returned by the Club /non-Club member then the LC credited against that product in the users account will be debited from their respective account.

Q. Can FirstCry cancel my Club membership?

A. FirstCry reserves the right to cancel the Club membership on the identification of fraudulent activities or the misuse of benefits provided as a part of the membership.

Help Topic Renewal/Upgrade/Expiry

Q. What will happen if my Club membership expires?

A. User will get information on their membership expiration date on the FirstCry Club Membership page. If the user's Club membership is expired, then the user will not be able use their Club membership benefits. Once the membership has expired, users may purchase a new membership plan of 3 or 12 months.

Q. When I placed the order my Club membership was active, but when I got the delivery, it was expired. What will happen in this case?

A. The user will still get the Club benefits as his membership was active when the order was placed

Q. Will I be given any prior notice for the expiry of Club membership?

A. Yes, you will get a prior notice for the expiry of Club Membership through banners, Emails, and Notifications.

Q. How do I renew my Club membership plan? Is there an option to auto-renew Club membership?

A. You can renew your Club membership program from the FirstCry Club Membership page (Club Dashboard) by using Renew option. Club Membership program is not auto-renewable.
Club Membership page is available under the My Account section.

Q. Will I be able to upgrade my membership plan from 3 Months to 12 Months?

A. Yes, you will be allowed to upgrade your membership plan from 3 months to 12 months. Upgrade option will not be available immediately, but only after some days from the date of purchase. In case you have purchased our 3 months Club membership plan, please visit your FirstCry Membership Page (Club dashboard) and click on the "Upgrade" button and follow the screens to upgrade.

Q. Can I transfer my membership rights?

A. Club membership is non-transferable. Only the account owner can use the benefits.

Q. What will happen to my Loyalty Cash earned if my Club membership expires?

A. If your Club membership expires, then loyalty cash earned still remains in your account and can be used for further purchase.

Q. How much can I save with Club Membership Program?

A. You will save more if you spend more. You will get some benefits on every order you place on FirstCry along with other benefits, as explained in the benefits section

Q. Is Club Program MRP fixed?

A. For now, Club program MRP is fixed at Rs. 299 & Rs. 999, for 3 months and 12 months respectively, but it may vary in the future. If there is any price change, it will be updated on the Club membership page.

Q. Can I gift Club membership to anyone?

A. As of now, the option of gifting club membership is not available.

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