Payments
Credit Cards & Debit Cards
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal.
Firstcry.com is committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
All Credit card and Debit card payments on Firstcry are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Firstcry uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.
Firstcry does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.
EMI Payment Option
EMI stands for 'Equated Monthly Installment' and this option gives you the flexibility to convert your credit card purchases to monthly installments. With EMI you can pay for your order in monthly installments over a period (depending on the tenure and bank selected) instead of paying all at once. For Example you purchased a product worth 6000 on 3 months EMI then your monthly installment would be Rs. 2000 each spread across 3 months.
Supported Credit Cards for EMI and Tenure Options for EMI Payments
EMI schemes are currently available for HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards with option to pay In 3, 6, 9 or 12 months EMI tenure plan. Upon successful completion of an order with EMI option, the EMI policy usage and terms and conditions of respective banks will be applicable. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
Minimum Order Value to Qualify for EMI
EMI payment option is applicable on all purchases worth Rs 3000 and above made on FirstCry.com using HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards.
The EMI facility is not available on purchase of Gift Certificates or Guaranteed Savings offers from FirstCry.com.
EMI Processing/Convenience Charges
FirstCry.com does not charge any customer any processing or convenience fee for the purpose of facilitating the EMI facility. Customers are required to contact the issuing bank for any queries related to EMI Processing/Convenience Charges.
You can also pay through Cash On Delivery (COD) : can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 10000/-.
Bank interest rates and calculation
RBI has mandated banks to take a nominal charge on EMI services. This charge will be collected by banks over the EMI tenure Note: This charge is collected by Issuing Bank and not by the merchant.
This is an annual charge and is calculated on the outstanding balance. You will see this charge in the monthly bill cycle as defined by the bank.
Below table shows the annual rate of interest basis the EMI tenure on reducing balance.
EMI Cancellations and charges
In case a customer wants to cancel or return the items purchased on EMI, Firstcry will help facilitate the refund between the bank and customers as per the relevant refund policy. The customer is advised to check with the respective bank offering the EMI facility for any charges being levied on the customer on pre-closure or on cancellation of EMI transaction.
FirstCry shall not be held liable for any dispute arising out of or in connection with such EMI facility being offered by the respective banks/issuer including charges/interest paid/charge backs originating from EMI transaction.
Cash On Delivery Charges:
*Order Value = (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
Placing a Cash-on-Delivery (COD) Order
1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
2. Our Customer Care team will call you to verify the details.
3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.
4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.
5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the Firstcry representative.
Refund of Payment
If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order
For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please go to your Firstcry Cash refund Section and initiate refund to your original source of payment by clicking on "Refund Amount Back To Me" button.
If your order has been cancelled, then you will receive refund in your Firstcry cash refund section. You may choose to use that refund in your next order or even have it credited back to you by initiating refund to your original mode of payment by clicking on "Refund Amount Back To Me" button.
If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of initiating refund request. Payments made through Cash on Delivery will be processed within 15 working days of receiving the Bank Details from you.
Refunds pertaining to product(s) which have been returned will be credited to your Firstcry Cash refund section, once the product is received at our facility and we have completed all quality checks and verifications at our end.
For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the Firstcry cash refund section. You may choose to use that refund in your next order or even have it credited back to you by initiating refund to your original mode of payment by clicking on "Refund Amount Back To Me" button.
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal.
Firstcry.com is committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
All Credit card and Debit card payments on Firstcry are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Firstcry uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.
Firstcry does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.
EMI Payment Option
EMI stands for 'Equated Monthly Installment' and this option gives you the flexibility to convert your credit card purchases to monthly installments. With EMI you can pay for your order in monthly installments over a period (depending on the tenure and bank selected) instead of paying all at once. For Example you purchased a product worth 6000 on 3 months EMI then your monthly installment would be Rs. 2000 each spread across 3 months.
Supported Credit Cards for EMI and Tenure Options for EMI Payments
EMI schemes are currently available for HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards with option to pay In 3, 6, 9 or 12 months EMI tenure plan. Upon successful completion of an order with EMI option, the EMI policy usage and terms and conditions of respective banks will be applicable. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
Minimum Order Value to Qualify for EMI
EMI payment option is applicable on all purchases worth Rs 3000 and above made on FirstCry.com using HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards.
The EMI facility is not available on purchase of Gift Certificates or Guaranteed Savings offers from FirstCry.com.
EMI Processing/Convenience Charges
FirstCry.com does not charge any customer any processing or convenience fee for the purpose of facilitating the EMI facility. Customers are required to contact the issuing bank for any queries related to EMI Processing/Convenience Charges.
You can also pay through Cash On Delivery (COD) : can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 10000/-.
Bank interest rates and calculation
RBI has mandated banks to take a nominal charge on EMI services. This charge will be collected by banks over the EMI tenure Note: This charge is collected by Issuing Bank and not by the merchant.
This is an annual charge and is calculated on the outstanding balance. You will see this charge in the monthly bill cycle as defined by the bank.
Below table shows the annual rate of interest basis the EMI tenure on reducing balance.
Bank Name
HDFC Bank
CITI Bank
Kotak Mahindra Bank
ICICI Bank
Axis Bank
IndusInd Bank
HSBC
State Bank of India
Central Bank of India
3 Months
13%
13%
12%
13%
12%
14%
12.5%
14%
13%
6 Months
13%
13%
12%
13%
12%
14%
12.5%
14%
13%
9 Months
14%
15%
14%
13%
13%
14%
13.5%
14%
14%
12 Months
14%
15%
14%
13%
13%
14%
13.5%
14%
14%
18 Months
15%
15%
13.5%
24 Months
15%
15%
EMI Cancellations and charges
In case a customer wants to cancel or return the items purchased on EMI, Firstcry will help facilitate the refund between the bank and customers as per the relevant refund policy. The customer is advised to check with the respective bank offering the EMI facility for any charges being levied on the customer on pre-closure or on cancellation of EMI transaction.
FirstCry shall not be held liable for any dispute arising out of or in connection with such EMI facility being offered by the respective banks/issuer including charges/interest paid/charge backs originating from EMI transaction.
For terms and conditions applicable to transactions made with individual banks, visit:
- HDFC Bank:- http://www.hdfcbank.com/personal/products/cards/loan-on-credit-card/smartemi
- CITI Bank :- https://www.online.citibank.co.in/card-offers/exciting-emi-programmes.htm
- Kotak Bank:- http://www.kotak.com/pay-loan-emi.html
- SBI Bank :- http://www.sbicard.com/emi
- ICICI Bank :- http://www.icicibank.com/Personal-Banking/cards/Consumer-Cards/Credit-Card/special-offers/Instant-EMI.html
- Axis Bank :- http://www.axisbank.com/personal/cards/quick-links/do-more-with-your-card/credit-card/convert-purchases-into-EMIs.aspx
- IndusInd Bank :- http://www.indusind.com/offers-and-terms-and-conditions/loans-offers-and-tnc/indus-easy-emi-tnc.html
- HSBC :- http://www.hsbc.co.in/1/2/personal/credit-cards/instant-emi
- Central Bank of India :- https://www.myloancare.in/home-loan-emi-calculator/central-bank-of-india
Cash On Delivery Charges:
Order Value*
Above or Equal to Rs.699
Less than Rs.699
COD Charges
Free
Rs.25
Shipping Charges
Free
Rs.50
*Order Value = (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
Placing a Cash-on-Delivery (COD) Order
1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
2. Our Customer Care team will call you to verify the details.
3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.
4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.
5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the Firstcry representative.
Refund of Payment
If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order
For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please go to your Firstcry Cash refund Section and initiate refund to your original source of payment by clicking on "Refund Amount Back To Me" button.
If your order has been cancelled, then you will receive refund in your Firstcry cash refund section. You may choose to use that refund in your next order or even have it credited back to you by initiating refund to your original mode of payment by clicking on "Refund Amount Back To Me" button.
If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of initiating refund request. Payments made through Cash on Delivery will be processed within 15 working days of receiving the Bank Details from you.
Refunds pertaining to product(s) which have been returned will be credited to your Firstcry Cash refund section, once the product is received at our facility and we have completed all quality checks and verifications at our end.
For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the Firstcry cash refund section. You may choose to use that refund in your next order or even have it credited back to you by initiating refund to your original mode of payment by clicking on "Refund Amount Back To Me" button.
