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Manage Your Order

Track, Return, Cancel, View order details

Order Information

Check Status

Return

Raise request/ Check Status

Delivery / Pickup

Track Order/ Reverse Pick-up

Cancellation / Modify

Modify/ Cancel Order

Refunds

Check Refund Status

Coupons / Loyality Cash

Cashback Code,GC,GSO...etc

Manage Your Account

Become Franchisee

Other Queries

Business / Supplier Tie Up

Contact Details

Order Information
  • View My Orders

Order Information Related Other Help Topics

  • What is the status of my order? How can I check the status of my order?
  • How do I know if my Order is confirmed?
  • What's the minimum order value required to place an order?
  • Does FirstCry deliver products outside India?
  • Is it mandatory to register before placing an order?
  • Can I ship different items in my order to different shipping addresses?
  • Why is my order not confirmed ?
  • How do I track my order?
  • What is Firstcry's Shipping Policy ?
  • What is the shipping cost ?
  • How do I receive a copy of my invoice?

What is the status of my order? How can I check the status of my order?

You may check the current status of your order(s) here. (Current Status, Estimated Delivery Date, Product Details, Payment Details, Selected Address, etc.)

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How do I know if my Order is confirmed?

Post successful payment of the order, you will receive a confirmation on both your registered email address and mobile number. Alternatively, you can check the current status of your order(s) here.

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What's the minimum order value required to place an order?

To place an order, minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

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Does FirstCry deliver products outside India?

Other than India (https://www.firstcry.com), we also have our presence in UAE with site domain being : https://www.firstcry.ae. However, both these sites are accessible to all and we do take orders from around the world provided the Orders shipping address from the respective site has to be of that country specific i.e. India or UAE.

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Is it mandatory to register before placing an order?

Yes, it is mandatory to register before placing an order on FirstCry. You can create an account on FirstCry by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on FirstCry.

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Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people/places, please treat those as separate orders.

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Why is my order not confirmed ?

To confirm your COD order, you may use the OTP sent on the registered Email ID and mobile number with FirstCry.

For Prepaid order, the order might not be confirmed because of payment Gateway issue. If the order is still in pending status, we would request you to wait for 3-4 hours, if we will receive the payment, the order will be confirmed, if not, the order will be auto cancelled and if the amount would have been debited from your end, the same will be auto reversed by your bank within 24-48 hours in your bank account, we would request you to cooperate and wait for the said duration.

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How do I track my order?

You may check the current status of your order(s) here. (Current Status, Estimated Delivery Date, Product Details, Payment Details, Selected Address, etc.)

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What is Firstcry's Shipping Policy ?

Firstcry ships its products to almost all parts of India. Orders placed will be shipped within 24-72 hrs. We ship on all days except Sunday and National Holidays.

A fixed shipping charge of Rs.50/- is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 699 (with exclusions as above).

For more details, please click here.

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What is the shipping cost ?

A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. A fixed cost Rs. 25 is also applicable on all COD orders below Rs. 699/-

Please refer here for more details around shipping charges.

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How do I receive a copy of my invoice?

Once the product(s) / shipment is delivered, you can visit the Order History page and select the relevant order from there. On selection of order, you can use the Email Invoice link against each product(s) that is delivered to you, to get the Invoice on the registered Email ID.

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Return
  • New Return Request
  • Existing Return Request

Return Related Other Help Topics

  • How does return works?
  • How does self-return works?
  • How do I check status of my return request?
  • How do I cancel my return request?
  • How can I check the status of pick up of my return request?
  • What is the status of refund of my pick up / return request?
  • Can I return my product(s) after the return window has expired?
  • Do I have to return the freebies/free products when I return the product?
  • What products are not eligible for returns?
  • When will I get refund for the return request I have raised?

How does return works?

You may request for a return for most of the products listed on Firstcry which are returnable and within return window, except for the ones which are non-returnable on the product details page and / or Return policy.

Please follow the steps below to place a return request for a returnable product(s) :

1. Login and visit 'Order History' page and select the order from which you wish to return product(s), upon selection, in the 'Order Details' page, click on the 'Return' button next to the product you wish to return.

2. Please follow the screens and fill in the required details to submit the return request.

For locations, where Firstcry Reverse Pickup Service is available, the pickup time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which FirstCry is not liable and would request the users to cooperate as FirstCry continuously tries to reduce such instances.

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How does self-return works?

You may request for a return for most of the products listed on Firstcry which are returnable and within return window, except for the ones which are non-returnable on the product details page and/or Return policy.

For few Pincodes where Firstcry Reverse Pickup Service is not available, you can follow the below steps to send us back the product(s):

1. Login and visit 'Order History' page and select the order from which you wish to return product(s), upon selection, in the 'Order Details' page, click on the 'Return' button next to the product you wish to return.

2. Please follow the screens and fill in the required details to submit the return request.

3. You may send the packet through a local courier to our return facility address displayed on the returns page.

4. Once you have sent the package, you may then enter the AWB number, shipping company name and upload a scanned receipt under the 'Manage Returns' page.

Please enter the details under 'Manage Returns Section' within 7 days from the initiation date to complete the return process, else the return request will be automatically closed/rejected after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team and the product reaches our location, post relevant Quality checks, we will initiate the refund process. Please refer our 'Refunds Section' for more details.

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How do I check status of my return request?

You can check the status of your return request under 'Manage Returns' section.

Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our 'Refunds Section' for more details.

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How do I cancel my return request?

If you wish to keep the product(s) for which you have raised the return request, you may use the "Cancel Return" button against the product in the 'Manage Returns' page.

You may not be able to cancel the return request if we have pushed the pick up request to our courier partners, if the product has already been picked up or if we have already issued the refund for the same.

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How can I check the status of pick up of my return request?

Once the product has been picked up, you may be able to track the return using the 'Track Returns' button.

Once we have received the product back in our facility and we have successfully completed with all quality checks and verifications at our end, we will issue the refund to your FirstCry Cash Refund Section.

You may also find the refund status and more details on refunds against your order(s) on the 'Cash Refund' page.

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What is the status of refund of my pick up / return request?

The refund process will be initiated only once we have received the product back in our facility and we have completed all quality checks and verifications at our end successfully, we will issue the refund to your Firstcry Cash refund Section.

1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your FirstCry Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.

2. Once the refund amount is in your FirstCry Cash Refund Account, you may use the credit to place a new order or even have it credited back to your bank account/same source. You may also find the refund status and more details on refunds against your order(s) on the 'Cash Refund' page.

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Can I return my product(s) after the return window has expired?

To view the 'Return Policy' applicable for each product, please visit the product/combo page that you wish to purchase.

The return window starts from the date of delivery of the product(s).

Once the return window has expired, you may not be able to raise the return request for your product(s). We would advise you to check the return window before placing an order. For more details, click on 'Returns Policy'.

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Do I have to return the freebies/free products when I return the product?

Yes, all the freebies have to be returned with the product(s). Please make sure that the product(s) and freebies are in an unused condition & packed in their original packaging which is not torn and the original receipt intact for a refund.

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What products are not eligible for returns?

To view the 'Return Policy' applicable for each product, please visit the product/combo page that you wish to purchase.

The return window starts from the date of delivery of the product(s).

Once the return window has expired, you may not be able to raise the return request for your product(s). We would advise you to check the return window before placing an order. For more details, click on 'Returns Policy'.

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When will I get refund for the return request I have raised?

The refund process will be initiated only once we have received the product back in our facility and we have completed all quality checks and verifications at our end successfully, we will issue the refund to your Firstcry Cash refund Section.

1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your FirstCry Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.

2. Once the refund amount is in your FirstCry Cash Refund Account, you may use the credit to place a new order or even have it credited back to your bank account/same source. You may also find the refund status and more details on refunds against your order(s) on the 'Cash Refund' page.

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Delivery / Pick Up
  • Track Order
  • Reverse Pick Up

Delivery / Pick Up Related Other Help Topics

  • Can I wish for an early delivery for my order?
  • How long will the delivery take?
  • What happens if I am not available at the time of delivery?
  • My order is not delivered yet, when can I expect the delivery?
  • The status of order says delivered but same isn't delivered, it's an incorrect delivery status?
  • How do I check if FirstCry delivers to my PIN CODE?
  • What are the shipping charges applicable on my order?
  • Can I wish for the same day or next day delivery for my order?
  • Are there any charges for "Same Day"/ "Next Day" delivery services?

Can I wish for an early delivery for my order?

Currently we do not have express delivery option. Therefore, we will try and deliver the product(s) on or before the given Estimated Delivery Date.

Learn the current status & Tentative Delivery Date of your order here.

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How long will the delivery take?

Before placing an order, you may check if FirstCry delivers to your PINCODE on the product page using the "Check Delivery Details" tool.

After placing an order, you may visit here, to know more about the estimated delivery date.

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What happens if I am not available at the time of delivery?

Our delivery partners, attempt the delivery of the package thrice, before it is cancelled and returned to our warehouse. If delivery isn't attempted thrice yet, the same will again be attempted the next working day.

Moreover, you will also get an IVR call on your registered number for the delivery confirmation, please select appropriate option if you want us to re-attempt delivery.

Learn the current status of your order(s) here.

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My order is not delivered yet, when can I expect the delivery?

If Estimated Delivery Date isn't crossed - Since the product is already shipped, we would request you to wait till the given Estimated Delivery Date and we will try and deliver your product on or before the given date. Click here to know about the status of your order(s) and then select the order to know about the estimated delivery date of the product(s) in the order.

If Estimated Delivery Date has crossed - At times due to the unavoidable and undetermined logistics challenges, beyond our control, such misses might occur. Please click here and then select the order and use the option : RAISE CONCERN to register a complaint by Selecting reason as - Shipment not delivered. Once the complaint is raised, you will receive an update within 72 hrs.

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The status of order says delivered but same isn't delivered, it's an incorrect delivery status?

If the Reason for Non-delivery is Incorrect - We would suggest you to kindly check with your Security Guard, Neighbors about the delivery of your order, if even after checking it isn't delivered, please click here and then select the order and Use the option : RAISE CONCERN to register a complaint by Selecting reason as - 'Incorrect Delivery Status'. Once the complaint is raised, you will receive an update within 5 to 7 Days.

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How do I check if FirstCry delivers to my PIN CODE?

Before placing an order, you may check if FirstCry delivers to your PINCODE on the product page using the "Check Delivery Details" tool. If the product is available for delivery on your PINCODE, you will get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected.

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What are the shipping charges applicable on my order?

A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations. Please refer here for more details around shipping charges.

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Can I wish for the same day or next day delivery for my order?

Currently this service is available for select products and in select cities only.

To check whether Same Day/Next Day delivery is applicable in your area, just enter your pin code on the product page and look for delivery options. Just ensure you order within the time frame mentioned on the product page and the product will be delivered to you the Same Day/Next Day. Please refer here for more details around SDD/NDD.

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Are there any charges for "Same Day"/ "Next Day" delivery services?

The cost for Same Day Delivery is Rs.99 & the cost for Next Day Delivery is Rs.49. However currently the Same Day delivery & Next Day Delivery service is being offered at no extra cost by FirstCry i.e. @ Rs 0/-. Please refer here for more details around SDD/NDD.

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Cancellation / Modify
  • Cancel Order
  • Change Shipping Address

Cancellation / Modify Related Other Help Topics

  • What is FirstCry's cancellation policy?
  • How do I modify my order?
  • How do I cancel my order?
  • Can I modify the shipping address of my order after it has been placed?
  • I am not able to cancel my order.

What is FirstCry's cancellation policy?

Request for cancellation cannot be raised for order(s) that have already been cancelled or are already out for delivery. For an order level or product level cancellation request, please wait for 5-10 minutes for your request to be initiated and processed. But for a shipment level cancellation request, please wait for 72 hours for the request to be initiated and processed. In case of applicable refunds, please check your FirstCry Cash Refund section to verify if the refund is credited. To know more, please visit our FirstCry Cancellation Policy.

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How do I modify my order?

You cannot modify your order at FirstCry once it has been shipped.

You may choose to cancel your order if it has not been shipped and then place a new order with products of your choice.

To modify address / remove products from your order before any product(s) from your order has been shipped click here.

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How do I cancel my order?

You may click here and then select on "Cancel All" button to cancel the order. In case the Cancel All option is not available, please click on the Cancel button against the respective product(s) that you wish to remove from the order you selected. Refund, if applicable, will be added immediately into your FirstCry Cash Refund Section.

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Can I modify the shipping address of my order after it has been placed?

If none of the product(s) from the order are shipped yet, you may edit the address by going here, scroll Down the page to 'Shipping Address' Section and Click on EDIT icon, follow the steps and confirm the request by entering OTP sent on registered email ID and Original Shipping Mobile number given at the time of placing the order.

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I am not able to cancel my order.

Sorry, but in case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, you will have to cancel an individual product or complete shipment).

In case, the order contains product(s) such as Guaranteed Savings Offer or Gift Certificate, order level cancellation will not be applicable.

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Refunds
  • Check Refund Status
  • My FirstCry Wallet Cash

Refunds Related Other Help Topics

  • Was the cash refund available in my account utilized in my recent order?
  • How do I use the cash refund in my account?
  • How do I transfer my FC Wallet amount into my same source / payment mode?
  • What is FirstCry's refund policy?
  • Haven't received refund in my bank account. How do I check the status?
  • My Product is already picked up, by when can I expect my refund?
  • What is the refund available in my FC wallet?
  • How will I receive my refund for payments made via the 'Cash on Delivery' option?
  • How do I change/ add a different bank account for refunds?
  • How may I check the status of the refunds initiated from my Firstcry Cash Refund to Bank/original source of payment?
  • The amount has been deducted but my order is not confirmed/cancelled. When will I receive the refund for my failed transaction?

Was the cash refund available in my account utilized in my recent order?

You may login into your FirstCry account and verify if the refund amount in your account has been used against any order.

To check the amount of refund used against the respective orders, please visit the Cash Refund section. The "Refund Used" column specifies the exact amount of refund utilized while placing an order.

You may click here & select on the respective Order Number to view more details about that order.

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How do I use the cash refund in my account?

The total amount of refund will be available here in the "Cash Refund'' page. You may redeem this amount while placing a new order or transfer the same to your bank account through "Refund Back to Me" option.

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How do I transfer my FC Wallet amount into my same source / payment mode?

The total amount of refund will be available in the "Cash Refund' page. You may redeem this amount while placing a new order or transfer the same to your bank account through "Refund Back to Me" option.

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What is FirstCry's refund policy?

To know more, please visit FirstCry's Refund Policy

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Haven't received refund in my bank account. How do I check the status?

Once you have processed 'Refund back to Me' from your 'Cash refund' section, the same will be processed by bank/payment gateway within 7-10 business days of initiating refund request.

To check the status of same, please visit here.

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My Product is already picked up, by when can I expect my refund?

Refunds pertaining to product(s) which have been returned, will be credited to your Firstcry Cash refund section, once the product is received at our facility and we have completed all quality checks and verifications at our end. To know status of any return request, please click here.

Once the refund has been credited to your FIrstCry Cash Refund Section, you may then use it to redeem it on your next purchase or transfer to your bank account.

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What is the refund available in my FC wallet?

As per Firstcry Refund Policy, refund is always first credited in FC Cash Refund Section, which can be used for your future purchases or you may initiate same source refund transfer.

If you want to transfer the refund amount back to your account, please visit your Cash refund section, and click on 'Refund Amount Back To Me' button. You may choose the saved details or add a new one. Then an OTP will be sent to you on your registered email id and mobile no., post entering the OTP the amount will be credited in same source in a minimum of 7 working days timeline or a maximum of 7-10 working days timeline (depending upon your banks policy) and same will reflect in your statement credited with the name of 'Digital Age Pvt. Ltd. or Firstcry.com'.

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How will I receive my refund for payments made via the 'Cash on Delivery' option?

If the mode of payment for your order was Cash on Delivery, we will refund the amount to your FirstCry 'Cash Refund' section.

The total amount of refund will be available in the "Cash Refund' page under your My Account section. You may redeem this amount while placing a new order or transfer the same to your bank account through "Refund Back to Me" option.

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How do I change/ add a different bank account for refunds?

You may edit or add your bank account details from the "Refund Amount Back to Me" option on the Cash Refund page by clicking here.

Alternatively, you may go to the "My Payment Details" tab to edit or add your bank account details.

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How may I check the status of the refunds initiated from my Firstcry Cash Refund to Bank/original source of payment?

You may check the status of the refund initiated by visiting here.

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The amount has been deducted but my order is not confirmed/cancelled. When will I receive the refund for my failed transaction?

Please do not worry!

This is because of the Payment Gateway issue.

If the order is still in pending status, we would request you to wait for 3-4 hours, if we will receive the payment, the order will be confirmed, if not, the order will be auto cancelled and if the amount would have been debited from your end, the same will be auto reversed by your bank within 24-48 hours in your bank account, we would request you to cooperate and wait for the said duration.

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Coupons / Loyalty Cash
  • Loyalty Cash in my Account
  • Cash Refund
  • Cash Coupons
  • Cashback Codes
  • Guaranteed Savings Offers (GSO)
  • Gift Certificate (GC)

Coupons / Loyalty Cash Related Other Help Topics

  • When will be the LC amount be credited in my account?
  • My order got cancelled and I am not able to see the LC in my account
  • What is the amount left in my GC?
  • What is the validity of my GC?
  • How do I track the Loyalty Cash I have earned?
  • What happens if I return/cancel my order placed using GC?

When will be the LC amount be credited in my account?

On purchasing the product, the loyalty cash for the product will be automatically added to your Loyalty Cash account within 48 hours of being successfully delivered to you.

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My order got cancelled and I am not able to see the LC in my account

If you have used LC while placing an order and the order has got cancelled, it usually takes one day to reverse the amount and reflect amount in your Loyalty Cash section, If you do not see the amount even after 24 hours, Submit your Query to us in the below flow and we would be happy to help.

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What is the amount left in my GC?

In order to see the amount left in your GC, please visit here and click on the "Gifted to you" tab. Out there you will see the GC along with the Balance.

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What is the validity of my GC?

The Gift Certificate is valid for 1 year from the date of receiving the same. You can check all the details related to your gift certificate here. You may then click on "Gifted to you" tab to check the validity of your gift certificate.

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How do I track the Loyalty Cash I have earned?

Please visit Loyalty Cash section and out there you will see all the details of the Loyalty Cash which you have earned and redeemed so far.

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What happens if I return/cancel my order placed using GC?

When you cancel a product/order the money is added back into the Gift Certificate which was used while placing the order.

If you return the product, money is added into the Cash Refund section.

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Manage Your Account

Manage Your Account Related Other Help Topics

  • How do I create an account on FirstCry?
  • How do I login on FirstCry?
  • Can I still login with my password on FirstCry?
  • What can I do if I don’t receive an OTP for login?
  • How can I change the mobile number that I used to login with FirstCry?
  • Can I edit my child details in my profile?
  • How can I edit personal details in my profile?

How do I create an account on FirstCry?

You may create an account with FirstCry by entering and verifying your mobile number. Click here to "Login/Register" and continue to register as a FirstCry user.

Alternatively, you may use your FB/Google account too to register an account with FirstCry.

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How do I login on FirstCry?

For registered users of FirstCry, please click here and use your registered email or phone number to login, and then enter your OTP for easy login. In case you are a non-registered user, you may create your account on FirstCry by entering an email id or phone number here.

Alternatively, you may use your FB/Google account too to register an account with FirstCry.

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Can I still login with my password on FirstCry?

You may login with your registered mobile number and password here. To login with mobile and password, enter your mobile number and "Continue". On the page where you have to enter the OTP, you will find the option to login with password. Though, it is recommended that you login with OTP for convenience and security purposes.

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What can I do if I don’t receive an OTP for login?

If in case you have not received an OTP to login after entering your registered mobile number, please use the OTP sent on the registered email ID.

Alternatively, you may use the "Login with password" option on the OTP page to login to your FirstCry account.

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How can I change the mobile number that I used to login with FirstCry?

Click here to change your registered phone number. Please verify the new number using the OTP you receive on the updated mobile number and the registered email id.

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Can I edit my child details in my profile?

Click here to add/edit your child details. Click on "Save" button to save the details.

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How can I edit personal details in my profile?

Click here to add/edit your personal details. Click on "Save" button to save the details.

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Franchisee FAQs?

Follow the below mentioned steps for self return process

Warehouse address link will also be mentioned on Manage Returns page against your return request.

Once the AWB number and shipping company details company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.

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Other Queries
Contact Details
Head Office Address

Rajashree Business Park Plot ,No 114,
Survey No 338, Tadiwala Road, Nr. Sohrab Hall,
Pune-411001

Customer Care

Digital Age Retail Private Limited
Rajashree Business Park, 3rd Floor,
Survey No. 338 Next to Sohrabh Hall,
Tadiwala Road Pune - 411001, Maharashtra

Email : customercare@firstcry.com

Phone : 0135-3501300 / 0135-6617000

Timings : 09:00 am to 06:00 pm (Mon-Sun)

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